Receptionist/Concierge

Receptionist/Concierge

The Opportunity

Are you a welcoming, detail-oriented professional who thrives in a supportive environment? As a Receptionist/Concierge at Chartwell, you will be the friendly face of our residence and a key part of the day-to-day operations. You’ll manage a variety of clerical and accounting tasks, interact warmly with residents and visitors, and contribute to a safe, comfortable, and engaging atmosphere.

What You’ll Do

Welcome residents, families, and visitors, and respond to inquiries with care

Answer phones, route messages, and manage incoming and outgoing mail

Maintain accurate records, files, and office documentation

Assist with billing, accounts payable/receivable, and daily bank deposits

Support the team in keeping the residence safe, secure, and well-organized

Ensure health, safety, and confidentiality policies are always followed.

What You’ll Bring

Secondary school diploma (Grade 12) or equivalent required

Previous experience in a receptionist, clerical, or bookkeeping role

Proficiency in Microsoft Word and Excel; working knowledge of office systems

Exceptional communication and customer service skills

Ability to multitask, prioritize, and remain calm under pressure

Comfort interacting with seniors, families, and visitors with warmth and empathy

Organized, self-motivated, and able to work both independently and in a team

What We Offer

A safe, inclusive workplace where you’re supported and appreciated 

Competitive compensation and benefits 

Opportunities for leadership development and career growth

A warm, welcoming culture inspired by our vision of making people’s lives better, driven by our mission to create happy, healthy, and meaningful lives for our residents

Additional Requirements

Ability to manage physical and mental demands of the role

Must be prepared to respond to emergency situations

Clear Criminal Background Check, VSS and TB Test where required