Advanced Case Manager - Insurance Sales - Mandarin

The Advanced Case Manager is responsible for contributing to the Company’s individual life and health sales goals by providing complex case and sales strategy support to advisors in the Sun Life Financial Distributors (SLFD) channel.You will play a key role in supporting our Mandarin speaking Financial Advisors with new insurance sales primarily in the affluent and high net worth markets. You will proactively work with the Insurance Sales Directors, Financial Advisors and their regional teams to identify sales opportunities and recommend solutions using your advanced knowledge of Sun Life Financial products, competitive positioning, and complex sales strategies.CA$150,000.00 yearlyFull-timeResponsibilities:
Provide 1:1 Mandarin and English support to SLFD Advisors across Canada regarding large and/or complex cases and competitive situations with a focus on helping to generate sales and place new businessFacilitate webinars to improve our Financial Advisors knowledge and awareness of products and individual / corporate strategies that will help to drive salesParticipate in proactive outbound programs to increase Financial Advisor awareness of team services, product enhancements, and marketing initiativesDeliver training programs focused on advanced concepts and strategies for our Financial AdvisorsSupport Financial Advisors through proactive follow up on submitted business, supporting key events such as Professional Development SymposiumsWork closely with the regional teams including the RVP, District Directors and Business Development Consultants / Partners to support sales growth.Quarterback cases from start to finish. Liaise between Financial Advisors and internal teams (Product, Pricing, Underwriting, New Business and EFPS) to assist with smooth placement of business.As the role primarily supports Mandarin speaking advisors across Canada, travel is required.Qualifications:
Expert knowledge of Sun Life Financial and individual life and health insurance productsExpert knowledge of sales concepts and strategies and their application, as well as competitive informationStrong understanding of our competition and the Canadian insurance and financial environment including government regulations and tax implications – both corporate and individual.Excellent grasp of systems and tools used to support the sales process (Illustration systems, Salesforce, SVFA, MS Excel)Strong interpersonal and communication skills with the ability to build solid relationships with internal partners and with SLFD AdvisorsCompletion or working towards relevant industry designations (CFP, CLU)Preferred skills/experience:
Education in business or finance, or equivalent work experience5+ years working with Individual insurance products3-5 years experience in insurance sales or sales supporting roleWhat’s in it for you:
We’re proud to be recognized as a company with a 2026 Most Trusted Executive team by Great Place to Work® CanadaAccess to short-term assignments or ‘Gigs’ across the organization, to help you develop new skills and connections.A collaborative and interactive team environmentCharitable giving through our You Give, We Give program lets you give back to your community – and in many cases, we’ll match your contributions.Care Days available for self-care or care of others (i.E., family or others you may support) and Sick Days to support your well-being.
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