Installation and Service Administrative Coordinator

Job Responsibility:

Radius Security: Installation and Service Administrative Coordinator

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The VALUE this role brings to the team:

As the heart and soul of the branch, the Installation and Service Coordinator (ISC) will be responsible for encouraging an environment that aligns with our fundamental DNA culture. Sales and technicians will depend upon the ISC to maintain a safe and comfortable place to start the day, engage with clients, and collaborate on solutions.

The core responsibilities of the ISC will revolve around the coordination of installation and service for our Radius Security product lines.

Core Tasks: Sales Interactions

• Enter approved sales contracts into ERP system
• Ensure rep and client are kept informed through the deployment process
• Preparing add-on quotes or change orders on behalf of sales

Project Manager Interactions

• Work closely with Project Manager to map out project timelines
• Receive guidance from Project Manager regarding site readiness criteria

Technician Interactions

• Manage scheduling board for technicians
• Review timecards to ensure accuracy and completeness
• Supporting and directing subcontractors and remote technicians in consultation with the Project Manager
• Supporting technicians with shipping and delivery coordination

Customer Interactions

• Provide customer service that consistently WOW the customer
• Ensure customer timelines are adhered to
• Respond to and coordinate customer service requests

Other Department Interactions

• Finance - billing
• Parts - ordering
• General administrative tasks as required

Company Compliance

• Align with the DNA which makes up the cultural fit at Radius Security
• Responsible to comply with all company policies and procedures, and to request clarification when unsure.
• Ensure safety procedures take priority both personally and with others.

Expansion Branch

• Reviewing and ordering of office supplies
• Arranging couriers and shipments
• Scheduling Vehicle maintenance inspections and certifications
• Completing and submitting warehouse inventory counts, along with technicians

Our Ideal Candidate:

Character

• Lives the Radius DNA in all interactions
• Driven with an inexhaustible curiosity to learn
• Engage in proactive behavior, looking for opportunities to improve processes and methods
• Has a ‘can-do' attitude and relentless enthusiasm to support both the team and customers
• Leadership orientation

Skills

• Excellent communication and interpersonal skills, both verbal and written
• Demonstrated ability to provide quality, courteous customer service
• Comfort with Microsoft suite of programs

Experience

• Experience in a fast-paced organization
• Coordination of sub-trades such as electricians
• Scheduling service jobs

Knowledge

Knowledge of software platforms is an asset; however full training is supplied:

• Microsoft suite of software
• Hubspot
• Panda Docs
• Sedona
• Manitou
• Zendesk
• Immix

Why does our team LOVE working for us?

• Job stability! Our company was deemed an essential service and we were lucky to continue to serve our communities during the pandemic. Our company is continuing to grow year over year, and we have exciting expansion plans for the future!
• Extended health and dental benefits, including RRSP Matching, Employee Family & Assistance Program, and a Monthly-Profit Sharing Bonus
• Charitable donation matching
• Bonus Stat Holiday - Boxing Day
• Learning and development opportunities to grow within the business (including paid training both internal and external)
• Fun-loving team environment with various company events (team outings, virtual gaming, pub nights, spirit weeks, community involvement/volunteer activities, etc.)
• Ability to make an impact - we welcome your ideas and love when our team members get to see their initiatives come to fruition
• You have a voice. We empower our people to bring forward suggestions to improves processes.
• We have a strong brand reputation, and people are proud to work for a place that is a staple in our communities