Conference Services Manager

The Conference Services Manager will support the hotel's strategic plan by providing superior customer service and by selling product and/or services that maximize hotel revenues.
What You'll Do:
Complete all catering related administration accurately and with appropriate detail
Respond to all Meeting/Event enquiries within same day received
Draft correspondence, prepare proposals and contracts
Monitor and complete catering contracts, including guarantees, amendments, rooming lists, cut-off dates, deposits and final payments when required.
Monitor and manage group sales contracts, including guarantees, amendments, rooming lists, cut-off dates, deposits and final payments when required
Ensure timely processing and documentation of records for customer relationship management initiatives including detailing and updating client files and sales activities, utilizing the company assigned automation tool
Ensure that function set-up meet or exceed client expectations by working closely with each group’s meeting planner to determine their need for meeting rooms, food & beverage, and AV equipment requirements
Welcome clients during events
Maximize revenue for hotel through effective yielding of meeting space, ensuring that the best use of space is sold for each event and through effective up-selling
Participate in active prospecting and the re-booking of events
Attend weekly meetings to review event BEOs to ensure client’s requirements are communicated accurately to Banquets and the Kitchen
Participate in site inspections, client appointments, client events as needed to increase market share
Work with the Executive Chef to establish, design and price menu options for clients
Complete other duties as assigned
What You Bring:
A Bachelor’s Degree or Diploma in Hospitality preferred or equivalent combination of education and experience
1-2 years of experience in Catering or Banquets
Self-motivated, a driven team player with demonstrated organizational and interpersonal skills
Demonstrated ability to work in a fast paced, multi-tasking, multi-functional team environment
Demonstrated superior customer service philosophy
Excellent presentation and communication skills
Intermediate level technical skills in MS Office
Knowledge of wine and food pairing as well as food costing
Knowledge of Food & Beverage preparation techniques, health department rules and regulations, liquor laws and regulations
Ability to read and interpret documents such as catering contracts, brochures, price lists, policy manuals, etc.
Ability to prospect and qualify clients
Proficient in the selling of guest rooms, function space and public outlets and be able to articulate clearly to clients
Knowledge of food & beverages costs, labor and hotel operations
Exemplifies Coast’s core values and enjoys working in a culture of accountability
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