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Policy Administration Specialist - Remote | Upto $800/task Task based

Mercor

Toronto, ON
  • Remote job

About the job

Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark , General Catalyst , Peter Thiel , Adam D'Angelo , Larry Summers , and Jack Dorsey .

Position: Policy Administration & Insurance Operations Manager

Type: Contract

Compensation: $800/hour

Location: Remote

Commitment: 20–40 hours/week

Role Responsibilities

  • Design realistic scenarios involving application intake, binding, issuance, endorsements, certificates, billing, audits, renewals, cancellations, reinstatements, and policy-document delivery.
  • Create work products such as processing instructions, transaction reviews, exception-handling plans, service communications, and operational quality checks.
  • Write "golden" reference responses at experienced insurance-operations quality.
  • Grade AI-generated responses against structured rubrics for procedural accuracy, completeness, sequencing, and adherence to service standards.
  • Identify incorrect effective dates, missing documentation, improper transaction handling, and confusion between operational processing and substantive underwriting decisions.
  • Provide written feedback the research team uses to improve model behavior.

Qualifications

Must-Have

  • 2+ years of professional experience in policy administration, underwriting operations, insurance servicing, premium operations, or policy-processing management.
  • Understand the chronological policy lifecycle from intake and binding through issuance, servicing, renewal, termination, and record retention.
  • Hands-on experience with policy administration systems, workflow queues, transaction controls, or quality-assurance processes.
  • Ability to translate policy and procedural requirements into precise operational steps.
  • Excellent written communication, process discipline, and high attention to detail.
  • Ability to distinguish administrative execution from underwriting, claims, legal, and actuarial decisions.

Preferred

  • Experience across multiple P&C lines or insurance platforms.
  • Billing, premium audit, producer licensing, or forms-management experience.
  • Experience implementing or testing a policy administration system.
  • Lean , Six Sigma , project-management, or operations credential.
  • Experience leading service teams or establishing operational controls.

Start Date

  • Immediately ; applications reviewed on a rolling basis.

Application Process (Takes 20–30 mins to complete)

  • Upload resume
  • AI interview based on your resume
  • Submit form

Resources & Support

  • For details about the interview process and platform information, please check:
  • For any help or support, reach out to:

PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.

Vacancy posted a month ago
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