Senior Modern Workplace Engineering Specialist

Senior Modern Workplace Engineering Specialist

Position Description
Location: Scarborough, Ontario (on site 5 days a week)

Reporting to the Lead Manager, Information Technology, the Senior Modern Workplace Engineering Specialist, is responsible for supporting the delivery, optimization, maintenance, administration, and security of the organization’s enterprise modern workplace environment. This role provides professional, technical, operational, and analytical IT workplace services and solutions across Microsoft 365, endpoint management, identity and access management, collaboration platforms, compliance, security, end-user computing (EUC), and onsite workplace support services.

The Senior Modern Workplace Engineering Specialist acts as a senior technical subject matter expert (SME) and escalation resource for Microsoft 365 technologies and enterprise endpoint management platforms. The role is responsible for planning, designing, implementing, configuring, maintaining, securing, supporting, and troubleshooting workplace technologies in coordination with the IT team, business stakeholders, and external vendors.

This position participates in workplace transformation initiatives, operational excellence, Microsoft 365 governance and compliance initiatives, digital employee experience improvements, and onsite end-user computing support activities.

Your future duties and responsibilities
Location: Scarborough, Ontario (on site 5 days a week)

Reporting to the Lead Manager, Information Technology, the Senior Modern Workplace Engineering Specialist, is responsible for supporting the delivery, optimization, maintenance, administration, and security of the organization’s enterprise modern workplace environment. This role provides professional, technical, operational, and analytical IT workplace services and solutions across Microsoft 365, endpoint management, identity and access management, collaboration platforms, compliance, security, end-user computing (EUC), and onsite workplace support services.
The Senior Modern Workplace Engineering Specialist acts as a senior technical subject matter expert (SME) and escalation resource for Microsoft 365 technologies and enterprise endpoint management platforms. The role is responsible for planning, designing, implementing, configuring, maintaining, securing, supporting, and troubleshooting workplace technologies in coordination with the IT team, business stakeholders, and external vendors.
This position participates in workplace transformation initiatives, operational excellence, Microsoft 365 governance and compliance initiatives, digital employee experience improvements, and onsite end-user computing support activities.
Responsible for supporting, optimizing, and securing the enterprise Modern Workplace environment, acting as a senior SME across Microsoft 365, endpoint management, and identity services.

Key responsibilities include:
• Administering and optimizing Microsoft 365 (Exchange, Teams, SharePoint, OneDrive, Purview, Entra ID), including governance, security, and compliance
• Managing endpoint environments using Intune, SCCM/MECM, Autopilot, and MDM/MAM (device lifecycle, patching, application deployment)
• Supporting identity and access management (AD, Entra ID, Conditional Access, MFA, GPOs, hybrid environments)
• Ensuring endpoint security and compliance (Defender, security baselines, vulnerability management)
• Providing technical support, troubleshooting, and escalation for workplace technologies
• Developing automation (PowerShell) and driving continuous improvement initiatives
• Collaborating with internal teams and vendors on operations, incidents, and transformation projects
• Maintaining documentation, standards, and operational procedures

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Required qualifications to be successful in this role
• College diploma or Bachelor’s degree in Computer Science, System Administration, Engineering, or equivalent experience.
• 7+ years in enterprise IT, including 5+ years with SCCM, patching, and endpoint management
• 5–7 years as an SME in Microsoft 365, Intune, Entra ID, and Purview
• Strong experience in endpoint engineering, identity management, security, and M365 governance
• Proficiency in PowerShell and automation; experience in hybrid/cloud environments
• Familiarity with ITIL practices, enterprise transformations, and Zero Trust principles
• Microsoft certifications (M365, Security, Azure, Endpoint) are strong assets
Profile
• Strong communication, collaboration, and stakeholder engagement skills
• Analytical, organized, and able to manage multiple priorities in fast-paced environments
• Customer-focused with a strong service mindset
• Able to act as a trusted technical advisor and Microsoft 365 SME
• Experience in professional services or legal environments considered an asset

CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $80,000–$130,000. This role is an existing vacancy.

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At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

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