Senior Lead, Customer Resolution - Transform Cms Outcomes

Government Recruitment Service

Government Recruitment Service is recruiting for a Customer Resolution Senior Lead within the Child Maintenance Service. You will oversee around 150 colleagues across multiple locations, handling complex complaints and high-profile escalations while engaging with senior stakeholders.The role drives service improvements, supports the Independent Case Examiner and PHSO relationships, and leads transformational leadership across CMS and the wider DWP. A dynamic, high-profile leadership position.
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Vacancy posted 49 minutes ago

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