Business Application Specialist - SQILLS

Business Application Specialist– SQILLS

Change the future with us.

We are looking for dedicated and talented people who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work. Join us and let us focus together on what’s truly important: making lives better with new ideas and the latest technology around the world.

Why you’ll love working for Siemens!

• Freedom and a healthy work- life balance– Embrace our flexible work environment with flex hours, telecommuting and digital workspaces.
• Solve the world’s most significant problems – Be part of exciting and innovative projects.
• Engaging, challenging, and fast evolving, cutting edge technological environment.
• Opportunities to advance your career and mentorship programs on a local and global scale.
• Competitive total rewards package.
• Profit sharing available.
• Rewarding vacation entitlement with the opportunity to buy and sell your vacation depending on your lifestyle.
• Contribute to our social responsibility initiatives focused on access to education, access to technology and sustaining communities and make a positive impact on the community. 
• Participate in our celebrations, social events and offsite business events.
• Opportunities to contribute your innovative ideas and get paid for them!
• Employee perks and discounts.
• Diversity and inclusivity focused.

Siemens is proud to be an eight-time award winner of Canada’s Top 100 Employers, Canada’s Greenest Employers 2022, Canada’s Top Employers for Young People 2022 and Greater Toronto's Top Employers 2022.

Position Overview

Business Application Specialist

Are you the first point of contact for our customers?

Full-time · Oakville (Toronto) / Partially Remote

As a Business Application Specialist, you will be our first point of contact for all our American live customers with regards to our industry-leading Software as a Service (SaaS) product: S3 Passenger. You will work with the leading inventory and reservation system on the market for rail/bus operators. Do you believe that you can be our primary customer contact regarding incidents, questions and any other urgencies; multitask, while staying focused under pressure and composed to deliver according to our contracted service level agreements? Then, this role might be for you!

Part of our America Customer Centric Team (CCT), your strong analytical skills will allow you to promptly analyze our customers’ incidents, requests and questions, and offer timely solutions. You will know S3 Passenger inside-out and you keep abreast with all our American customer’s business processes and needs.

In short: you will be the one our customers can truly depend on!

To do so, you will ensure to stay informed about the developments of S3 Passenger to be able to help our customers in the best way possible. By using the available tooling and through direct contact with the development teams, you will not stop until you have come to a complete solution for our customer.

When new developments are required for a question, you know how to collect the necessary information and partner up with our Business Consultants; so that our development teams can develop a suitable solution.

According to your experience, you will act as a service manager for one or more customers and become their spokesperson on the operational side.

Your office will be in Oakville where you will spend valuable time discussing client challenges and solutions with your peers. For those days that require dedicated focus, there is plenty of flexibility to work from home, in a hybrid set-up.

We have a global client base, ranging from North America to a strong client base in Europe. With a global go-to-market strategy we are continuously growing and expanding our footprint to Asia Pacific and Middle East.

We are looking for someone who can…

• Quickly and adequately answer functional and technical issues/incidents/service request and questions from our customers;
• Stay up to date on the changes/improvements of our software, to be able to help the customer as adequately as possible;
• Share knowledge with fellow business application specialists through documentation and meetings;
• Partner-up with internal stakeholders, including Business Consultants and Customer Success, to revert timely to customers;
• Transition a customer from project to run phase and train more junior staff on supporting customers; and ultimately also act that the Service Delivery Manager North America

What can you expect from Sqills?

• An enthusiastic, young, diverse and agile group of 250 colleagues;
• A low sense of hierarchy, this comes with a lot of responsibility!
• An open yet very challenging environment of ambitious young professionals with different backgrounds;
• Inspiring and fun outings with the entire company with colleagues from Turkey, France and the Netherlands.

Your profile:

• You have a bachelor degree;
• You have at least two years in a similar position;
• Experience in SaaS/Product space;
• Experience in (troubleshooting in the areas of) cloud, microservice, multi-tier and API first environments;
• Experience with NewRelic (or similar), Postman (or similar), Slack, Jira and Confluence;
• Able to perform basic environment changes, e.g. restarting an instance, is a plus;
• Native verbal/written communication in English, and French or Spanish;
• Enjoys and performs under pressure;
• Strong analytical skills;
• Proactive, patient and customer-oriented attitude;
• Strong dose of inquisitiveness and curiosity.

Curious?

Our software is complex enough, applying for a job shouldn’t be. That's why we'll only ask for a name, a phone number or email address.

Salary is commensurate with experience, and ranges between $ 70,000 CAD - $ 100,000 CAD, excluding bonus and benefits. In addition to base salary, this role includes eligibility for an annual discretionary bonus based on Company performance metrics.  

The successful candidate for this position must be fluent in French and English (oral and written) to perform the duties and responsibilities of the role. 

• The role requires interaction with English and/or French speaking customers and suppliers across Canada and/or abroad.
• The role requires regular interaction with Siemens colleagues based in Quebec, Ontario, nationally and internationally.

About us.

We share our ideas and champion the people behind them.

Siemens Mobility is a separately managed company of Siemens AG. As a leader in transport solutions for more than 175 years, Siemens Mobility is constantly innovating its portfolio. Its core areas include rolling stock, rail automation and electrification, a comprehensive software portfolio, turnkey systems as well as related services. With digital products and solutions, Siemens Mobility is enabling mobility operators worldwide to make infrastructure intelligent, increase value sustainably over the entire lifecycle, enhance passenger experience and guarantee availability. In fiscal year 2022, which ended on September 30, 2022, Siemens Mobility posted revenue of €9.7 billion and had around 38,200 employees worldwide. Further information is available at:

In Canada, Siemens Mobility has been providing solutions to the transportation industry for more than 40 years, including railway infrastructure maintenance services on the rail networks in Quebec and Ontario, light rail vehicles in Edmonton and Calgary, trainsets delivered to VIA Rail Canada, new trainsets for Ontario Northland that will bring back Northeastern passenger rail to Ontario that are expected to be delivered in 2026, an order for locomotives for Montreal’s exo and the rail electrification and overall system maintenance of the light rail transit network in Kitchener-Waterloo. Our footprint also includes dispatching services operated from Dorval, Québec, to more than 25 railways across Canada covering over 3,400 miles of track.

Today, Siemens Mobility provides customers with full-service capabilities for the entire life cycle of their projects to help evolve our growing cities while supporting Canada’s sustainability goals.

To learn more about Siemens Mobility, visit our website at Siemens Mobility | Canada | Siemens Mobility Canada