Information And Referral Specialist

Support families in Wiikwemkoong as an Information and Referral Specialist using clear communication and culturally safe service. This is an in-office position.Wiikwemkoong Child and Family Services seeks an Information and Referral Specialist reporting to the Screening Team Supervisor. The work includes intake, referrals, confidential documentation, and service coordination. Services follow Anishnaabe values, community protocols, and cultural learning.Key Responsibilities:
Respond to family inquiries by phone, email, and in personComplete intake and demographic forms accuratelyIdentify needs and initiate appropriate program referralsTrack referrals and maintain confidential Caseworks recordsCoordinate services with teams and community partnersRequirements:
Post-secondary education or equivalent experience in related servicesExperience supporting Indigenous children, families, and communitiesUnderstanding of Anishnaabe culture, values, and community dynamicsKnowledge of child development, welfare systems, and trauma-informed careStrong communication, documentation, and organizational skillsApply your referral coordination, documentation, and culturally safe service skills with Wiikwemkoong Child and Family Services.
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