Workday Operations Analyst

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Workday Operations Analyst based in Canada.We are seeking a detail-oriented Workday Operations Analyst to help maintain the security, reliability, and effective governance of an enterprise HRIS platform. In this role, you will support HR teams and business stakeholders by managing system access, operational requests, release coordination, and audit readiness. You will play an important part in ensuring that Workday processes run smoothly, securely, and consistently. The position combines hands-on platform administration with coordination, documentation, testing, and continuous improvement. You will collaborate across HRIS and business teams to resolve issues, strengthen controls, and improve service delivery. This is an opportunity to contribute to the ongoing development of HR technology operations in a remote working environment.Accountabilities
Administer Workday Help configuration, including request routing, queues, categorization, and case-management processes.
Manage Workday security administration, including approved access changes, security assignments, access reviews, testing, troubleshooting, and supporting documentation.
Coordinate HRIS request intake, assessment, triage, routing, escalation, and follow-up to support timely resolution.
Support Workday release planning and readiness activities, coordinate stakeholder communications, and track completion of required actions.
Organize regression testing by preparing schedules, assigning participants, monitoring completion, documenting issues, and escalating outstanding defects.
Maintain HRIS operational documentation, including procedures, configuration records, process inventories, support materials, testing documentation, and governance records.
Coordinate audit-evidence activities, including periodic access reviews, testing assignments, evidence collection, completion tracking, and issue follow-up.
Monitor Workday business processes and operational activity, facilitating the resolution of stalled, failed, aging, or exceptional transactions.
Administer the HR knowledge-article platform, including configuration, permissions, categorization, and workflows.
Identify and support improvements to platform operations, internal controls, documentation, and HRIS service delivery.
Carry out other related duties as assigned.
Requirements:
Understanding of Workday modules, data structures, security models, and configuration capabilities.
Knowledge of HR processes, terminology, and best practices, with the ability to translate business requirements into practical end-user solutions.
Familiarity with Workday user roles, permissions, and security settings, particularly as they relate to confidentiality and access control.
Ability to configure and customize Workday modules, including custom fields, business processes, and workflows.
Strong organizational skills and the ability to manage multiple tasks and projects while meeting deadlines.
Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams and business stakeholders.
Strong attention to detail and a commitment to data accuracy, consistency, and compliance with established standards.
Willingness to stay informed about Workday updates, enhancements, and HR technology trends to support continuous improvement.
Proficiency with Microsoft Office applications, particularly Outlook, Word, Excel, and PowerPoint, including the ability to create and maintain reports, spreadsheets, databases, and presentations.
Basic mathematical and analytical skills, including the ability to calculate rates, ratios, and percentages and interpret graphs.
Ability to follow established procedures, exercise sound judgment within assigned responsibilities, and work independently with broad guidance.
This is an individual contributor role with no supervisory responsibilities.
Benefits:
Annual salary ranging from USD $80,000 to $119,000, depending on experience.
Full-time remote work arrangement.
Health, dental, and vision insurance.
Paid time off.
401(k) retirement plan with a generous company match.
Company-paid life insurance and long-term disability coverage.
Short-term disability coverage.
Employee Assistance Program.
Tuition reimbursement.
Employee discounts.
Periodic travel may be required, potentially including overnight stays, depending on position requirements.
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