Customer Success Manager Onboarding

Customer Success Managers at Tripstack lead onboarding and client delivery while using strong organization and communication skills in hybrid Toronto work.This customer-centric position manages post-sale partnerships across North America. You will coordinate implementation, monitor customer KPIs, and represent client priorities in business reviews and product planning. The role works closely with Regional Directors, Project Coordinators, Account Managers, and internal delivery teams.Key Responsibilities:
Lead complete onboarding journeys from sales transition through productionCoordinate requirements, configurations, implementations, and project delivery timelinesEscalate client issues across technical, product, and support teamsRepresent customer needs in reviews and product planning ceremoniesAnalyze data and present partnership value, performance, and ROIRequirements:
Three to five-plus years in customer, relationship, account, or project managementSaaS or B2B experience strongly preferredExceptional organizational and project management skillsStrong analytical, communication, presentation, and interpersonal skillsExperience leading stakeholder meetings, including with executivesBring customer-first relationship management, implementation coordination, and analytical storytelling to Tripstack’s North American client partnerships.
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