Senior It Support Specialist Strategic Users

Industrial Alliance Insurance and Financial Services Inc

Deliver high-touch technology support for strategic users at iA Financial Group, using expert service skills and advanced troubleshooting. Work hybrid from 1981 McGill College Avenue.As a Senior IT Technician, you will act as a trusted technology advisor for critical and strategic environments. You will support users across Windows, macOS, iOS, Android, Microsoft 365, Teams and SharePoint. Your service will emphasize confidentiality, personalization, security and continuity.Key Responsibilities:
Act as primary contact for personalized technology supportHandle complex or high-priority requests with related teamsServe as a technical resource for colleaguesShare knowledge and recommend process improvementsSupport users in offices, IT areas and other locationsRequirements:
Minimum five years of relevant information technology experienceSignificant customer service experience in strategic support environmentsStrong analytical processes for unprecedented technical situationsExcellent tact, diplomacy and professional communicationFlexibility for urgent or critical situationsApply your customer service judgment, technical expertise and analytical approach to personalized support for iA’s strategic users.
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