Remote Patient Support Coordinator at Sailor Health
Sailor Health
Join Sailor Health as a Patient Support Coordinator, providing essential guidance to older adults in their post-intake journey. This remote position ensures every patient feels valued and understood while addressing their needs with a personal touch. As a full-time remote Patient Support Coordinator, you will assist patients by answering queries, managing scheduling changes, and troubleshooting issues. Your role is to foster a seamless experience, ensuring patients feel cared for throughout their mental health journey. This position thrives on empathy, organization, and a commitment to supporting older adults in accessing quality care. Key Responsibilities:
- Provide post-intake support via phone, email, and text
- Address scheduling changes and billing inquiries swiftly
- Troubleshoot patient issues using various tech platforms
- Maintain a warm and professional demeanor in all communications
- Ensure patients feel supported and informed at every step
- Excellent communication skills, clear and kind
- Detail-oriented with problem-solving abilities
- Comfortable with technology and adaptable to new tools
- Experience in healthcare or customer support roles
- Passionate about improving mental health care access for seniors
Vacancy posted 6 hours ago
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