Senior Business Systems Analyst

Improve regulatory systems and processes as a Senior Business Analyst with the Bereavement Authority of Ontario in a hybrid work environment.This senior role partners with business areas and IT to strengthen information capture, process management, and service delivery. You will support Microsoft Dynamics 365, enterprise applications, automation, data governance, and technology decision-making for the BAO’s public-interest mandate.Key Responsibilities:
Gather and validate business and system requirementsDesign future-state processes, workflows, and practical solutionsLead CRM enhancements and enterprise system improvementsAssess automation, AI, integration, and data opportunitiesCoordinate testing, implementation, and post-implementation reviewsRequirements:
Post-secondary education in business, information systems, or related disciplineFive-plus years of progressive business analysis experienceMicrosoft Dynamics 365 experience is requiredProficiency with Microsoft 365 and Microsoft Power PlatformStrong analytical, communication, facilitation, and problem-solving skillsBring business analysis, Dynamics 365, process improvement, and stakeholder facilitation expertise to the BAO’s regulatory operations.
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