Receptionist

Potentia Human Resources is proud to partner with Doak Shirreff Lawyers LLP, one of the Okanagan's most established and respected full-service law firms, in their search for a Receptionist.

For decades, Doak Shirreff has been a trusted legal partner for individuals, families, businesses, and organizations throughout the Okanagan. Known for its commitment to exceptional client service, professional excellence, and strong community involvement, the firm has built a reputation as one of the region's leading law practices. With a collaborative team environment and a people-first culture, Doak Shirreff offers employees the opportunity to build rewarding careers while contributing to meaningful work that supports clients through important life and business decisions.

As the first point of contact for clients and visitors, the Receptionist plays an important role in creating a positive client experience and supporting the daily operations of the firm. This dynamic position combines front desk reception, administrative support, records management, and local courier duties, making it an excellent opportunity for someone who enjoys variety, takes initiative, and thrives in a professional office environment.

If you are organized, dependable, personable, and enjoy being the person others can rely on to keep things running smoothly, we would love to hear from you.

Key Responsibilities include:

• Welcome clients and visitors in a warm, professional, and courteous manner.
• Answer and direct incoming telephone calls and relay messages accurately.
• Process client payments over the phone as required.
• Manage the firm's general email inbox and route inquiries to the appropriate team members.
• Assist with client intake and identification procedures in accordance with firm policies.
• Coordinate boardroom and meeting room bookings.
• Process incoming and outgoing mail, courier packages, and registered mail.
• Maintain the cleanliness and organization of reception, kitchen, and shared spaces.
  
• Provide holiday and vacation coverage for the firm's Runner, with additional responsibilities during coverage periods.
  
• Support various administrative and operational functions to ensure the office runs efficiently.
  
• Handle all responsibilities with a high degree of confidentiality, professionalism, and discretion.

Requirements

• Previous experience in a reception, administrative, customer service, or office support role.
  
• A friendly, professional, and service-oriented approach.
  
• Strong organizational and time-management skills with excellent attention to detail.
  
• Ability to manage multiple priorities in a fast-paced environment.
  
• Strong verbal and written communication skills.
  
• A proactive attitude with the ability to work independently and take initiative.
  
• High level of professionalism, discretion, and confidentiality.
  
• Comfortable using Microsoft Office and general office technology.
  
• Valid BC Driver's Licence and access to a reliable vehicle for local deliveries and errands as needed.
  
• Experience with legal software such as Synergy or Acumin is considered an asset.
  
• Law firm or professional services experience is an asset but not required.
  

Benefits

• Competitive compensation of $21 - $25 per hour.
  
• Comprehensive health and wellness benefits, including extended health, dental, vision, life insurance, and an Employee Assistance Program
  
• Vacation and paid time off.
  
• Stable, full-time Monday to Friday schedule (35 hours/week)
  
• Join one of the Okanagan's most respected and established law firms.
  
• Work alongside a collaborative team of experienced professionals.
  
• Gain valuable exposure to the legal profession and professional services environment.
  
• Opportunities to learn, grow, and build a long-term career with a respected local employer.
  

Joining Doak Shirreff means becoming part of a respected and community-minded firm that values professionalism, teamwork, and continuous improvement. We are looking forward to reviewing your resume and learning more about you!