Senior Business Intelligence Analyst
Company 1 - The Manufacturers Life Insurance Company
Turn complex data into actionable insights as a Senior Business Intelligence Analyst at Manulife in Toronto, with hybrid working arrangements. Use SQL and PowerBI to improve business performance and customer experiences.This senior analyst role supports Manulife’s Canada segment businesses, including Group Benefits, Affinity, IIC, and Bank. You will translate business needs into objectives, KPIs, and reporting solutions while owning analyses and dashboards. The work combines customer journey analytics, stakeholder partnership, and executive-level data storytelling.Key Responsibilities:
Translate business needs into objectives, KPIs, and reporting solutionsBuild and maintain enterprise-grade PowerBI dashboards and reportsIdentify trends, anomalies, and opportunities within complex datasetsAnalyze customer journeys across calls, claims, chats, and digital interactionsPresent insights to executive and non-technical audiencesRequirements:
Three or more years in business intelligence or related rolesProficiency with SQL or other data querying languagesProficiency with PowerBI or Tableau visualization toolsExceptional problem-solving and analytical skillsStrong communication, interpersonal, and teamwork skillsApply analytical depth, PowerBI expertise, and executive storytelling to help Manulife improve decisions and customer experiences across Canada.
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Translate business needs into objectives, KPIs, and reporting solutionsBuild and maintain enterprise-grade PowerBI dashboards and reportsIdentify trends, anomalies, and opportunities within complex datasetsAnalyze customer journeys across calls, claims, chats, and digital interactionsPresent insights to executive and non-technical audiencesRequirements:
Three or more years in business intelligence or related rolesProficiency with SQL or other data querying languagesProficiency with PowerBI or Tableau visualization toolsExceptional problem-solving and analytical skillsStrong communication, interpersonal, and teamwork skillsApply analytical depth, PowerBI expertise, and executive storytelling to help Manulife improve decisions and customer experiences across Canada.
#J-18808-Ljbffr
Vacancy posted 1 hour ago
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