Head of Equipment Services

Job Summary

Lead and manage the Equipment & Dispatch Services team and infrastructure, in accordance with company standards, programs, policies and procedures to ensure effective customer and vendor business relationships to realize United’s Strategic Plan within a 24/7 environment.

Equipment Services

Lead and manage a virtual and mobile Equipment Services Team (both internal and third parties) nationally in a 24/7 environment to remain competitive and cost-effective.

• Optimization of Equipment maintenance & reliability, ensuring minimum downtime at store or site locations
• Strategize business models to create an effective service model nationally.
• Plan, direct, and operationalize annual plans and budgets, including planning and operationalization of a multi-year Capex budget.
• Participate and execute in strategic projects.
• Provide leadership with respect to environmental, health & safety procedures as required by internal/external parties.

• Lead manage and maintain vendor & third-party relationships, negotiations, contractual obligations
• Responsible for all approvals related to purchases, invoices and PO’s

• Lead and manage departmental processes, policies and procedures with key performance indicators (KPI’s)

• Prepare, manage and control departmental budgets

• Providing strategic analysis and trends to the company with respect to cost-saving opportunities.
• Responsible for monthly and annual reporting of P&L and activities within the department
• Work across the organization in a collaborative manner to help ensure that the company achieves its corporate performance targets

Team Performance Management, Recruitment, Termination, Learning & Development:

• Overall, manage and lead the performance of the Equipment Services & Dispatch Services team nationally
• Responsible for recruitment and termination, team performance, career development and learning and development opportunities for team

• Responsible for team compliancy for policies, health & safety requirements, safe operating procedures, both for United and customer requirements
• Ensure safety compliance with respect to SDS & WHMIS compliance, provincial safety posters, provincial occupational health and safety act, proper protective equipment, and overall safety compliance

• Conduct regular team meetings to address common issues
• Foster a culture of collaboration, empowerment, and capability

Additional Responsibilities:

• Perform all daily functions in alignment with United Mission, Vision & Values
• Work in compliance with Health & Safety policies and legislation, and take every reasonable precaution to protect the health and safety of all employees and business partners
• Adhere to all company policies, procedures, and labor laws
• Actively participate in and contribute during meetings, sessions, or company projects
• Protect company assets from damage and misuse
• Perform other related duties as may be required from time to time

Technology & Assets: Responsible for managing business using United technologies provided (Salesforce/Outlook). Responsible for equipment asset management. Responsible for ensuring data integrity within service requests.

Job Requirements/Expectations

• Be available to address internal and partner (sub-contractors) needs and concerns in a timely manner.
• Be willing to travel frequently within Canada (as may be required from time to time).
• Ability to deal with a high level of stress and promptly solve problems as they arise.
• Ability to work flexible shifts on a rotational basis.