Quality Assurance Agent

Mission

At Soucy, quality is at the heart of everything we do. You’ll play a key role in maintaining and improving our quality management system. Drawing on your expertise, you’ll ensure that our processes-both internally and at our suppliers-remain compliant by conducting audits, validations, and follow-up activities. You’ll actively contribute to optimizing quality practices, managing change, and developing sustainable solutions to the challenges we face. Working with internal teams and suppliers, you’ll coordinate corrective and preventive actions, support continuous improvement projects, and serve as a resource for quality tools and methods. Your contribution will be essential to ensuring the performance of our processes, customer satisfaction, and the excellence of our products.

In this position, you will have the opportunity to:

• Ensure compliance with and continuous improvement of the quality management system (ISO 9001 / IATF 16949), both internally and among suppliers, through audits and validation activities
• Optimize quality processes by incorporating best practices and reevaluating existing methods
• Manage quality documentation and the change management process
• Support the Purchasing department in supplier qualification, evaluation, and monitoring
• Coordinate problem-solving activities (CAPA, corrective and preventive actions) related to customer complaints, internal issues, and suppliers
• Participate in and contribute to continuous improvement projects focused on quality, process performance, and waste reduction
• Manage the portfolio of improvement projects related to product quality
• Serve as a quality resource person by supporting teams in the use of quality tools, problem-solving methods, and statistical tools (Six Sigma)
• Ensure the calibration of laboratory equipment and the maintenance of required records

Profile

With the following skills and qualities, you will be successful in this role:

• Education: DEC in engineering or another relevant field, or significant experience related to the position
• Desired Experience: 2-4 years of experience in quality assurance
• A solid understanding of, and ability to develop, processes and procedures
• Ability and experience conducting internal and/or external quality audits
• Proficiency with MS Office, MS SharePoint, Visio, and a manufacturing system
• Strong written communication skills in French and English, as some of our clients are based outside of Canada
• Excellent organizational skills and ability to manage priorities
• Rigorous and detail-oriented
• Strong ability to learn and adapt
• Strong aptitude for collaboration and teamwork
• Analytical mindset and problem-solving orientation
• Independence and a sense of responsibility

And these assets will strengthen your impact:

• Knowledge of the metalworking industry, including machining, stamping, and surface treatment, as well as rubber and plastics
• Knowledge of quality tools, including statistical analysis

Benefits designed to take you far!

• A flexible program tailored to your needs (flexible hours, compressed schedule, teleworking, and more)
• Group insurance with plans that adapt to your reality
• An RRSP with employer contributions for solid finances
• An employee and family assistance program (PAEF) and access to telemedicine services for a helping hand when needed
• A $2,000 referral bonus for choosing colleagues who are as dedicated to their work as you are!

And even more!

• Support for your development to advance your career