Senior Cloud Services Readiness Manager

Lead global service readiness for Lenovo’s Tier 1 and Tier 2 customers from Morrisville, North Carolina, using customer focus and strong communication.As Cloud Services Provider Senior Manager, you will drive readiness excellence for Lenovo’s largest revenue growth area. The work combines worldwide team leadership, customer escalation management, lifecycle services advice, cost control, and operational efficiency. You will collaborate across a complex, matrixed organization while supporting customized solutions for major customers.Key Responsibilities:
Lead worldwide services and readiness teamsDrive support, delivery, and parts backlog escalationsManage customer timelines, targets, costs, and KPIsProvide lifecycle services advice and cost estimatesRepresent services in weekly worldwide meetingsRequirements:
Bachelor’s degree in business, information technology, engineering, or related fieldSeven to ten years of relevant professional experienceExperience in program management, operations, or customer supportStrong communication and stakeholder influence skillsComplex problem-solving and cross-functional collaboration abilitiesApply global leadership, customer escalation expertise, and service readiness discipline to Lenovo’s cloud services organization.
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