Production Support Engineer

Provide application and production support by responding to customer requests, questions, incidents, and problem tickets.Troubleshoot technical issues, perform root-cause analysis, and implement effective resolutions.Review and execute installation, release, and change plans according to established change-management procedures.Develop, test, debug, and maintain programs, scripts, utilities, and automation solutions.Participate in code reviews, testing, deployment, and ISDLC/SDLC processes.Monitor system alerts, performance, availability, and reliability, proactively addressing operational issues.Install and maintain third-party software and hardware changes.Develop and improve monitoring, alerting, automation, and operational processes.Maintain technical documentation, support knowledge sharing, and contribute to team training.Work collaboratively with project leads, technical teams, business partners, and key stakeholders.Identify opportunities for continuous improvement, operational efficiency, and better customer experience.Demonstrate strong ownership, integrity, collaboration, adaptability, and customer focus.Infrastructure Skills
Systems monitoring, performance, availability, and reliability management.Experience using system commands and utilities.Installation and maintenance of third-party software and hardware.Production alert monitoring and response.Troubleshooting and root-cause analysis.Knowledge of change procedures and implementation planning.Experience providing on-call support.Application Skills
Understanding and following SDLC processes.Participation in code reviews.Collaboration with development teams.Preparing test scripts and supporting application-related troubleshooting.
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