Senior Operations & Delivery Manager

Monachus helps early-stage startups build scalable systems for compliance, security, and operations. Without the chaos. We're a small, high-trust team based in Vancouver, BC, and our clients are spread across North America. We work closely with founders and technical teams who are moving fast and need security and compliance done right, not just done.\ "Monachus\" is Latin for monk, meaning diligent, dedicated, wise. If you care about doing high-quality work, being hands-on in the world of compliance, learning constantly, and having real ownership over outcomes, this is the kind of place where that actually happens.The Role
We're hiring an Operations & Delivery Manager to build the operating system behind how Monachus delivers. As Monachus grows, we’re continuing to strengthen the systems and operating rhythms that support consistent, high-quality client delivery. You’ll play a key role in building and improving these practices.You’ll work closely with leadership and delivery teams to support smooth, consistent client engagements and strengthen the way Monachus operates as it grows.What You'll Do
Own delivery standards. Define how engagements kick off, run, and close, and hold the team to them.Plan capacity ahead of demand. Match the pipeline to people so deadlines hold and nobody burns out.Protect delivery health. Track billing accuracy, utilization, and engagement profitability, and act on what the numbers show.Get ahead of risk. Spot delays and scope issues early, and make sure clients hear about them from us first.Connect the lifecycle. Close the gaps between sales, delivery, and renewal so nothing gets dropped at handoffs.Build enablement. Create onboarding, communication training, and meeting frameworks that raise the bar for every consultant.Drive change. Prioritize process and AI improvements with a clear business case, and bring the team along.Support the team. Partner on retention, culture, and working-model decisions as we grow.What We're Looking For
Experience & Background
5+ years in delivery operations, PMO, or professional services operationsExperience running resourcing and capacity planning across multiple client engagements at onceHave owned or closely managed delivery financials like billing, utilization, and marginExperience building delivery processes from scratch at a growing company, not just kept existing ones runningCommunicate directly and clearly with clients, consultants, and leadershipAre comfortable with ambiguity and broad ownership in a startup environmentTools & Systems
Comfortable using project-management and time-tracking tools to coordinate work and maintain delivery visibility.Able to build and maintain reporting on capacity, utilization, and engagement performance.Uses AI tools thoughtfully to improve planning, documentation, reporting, and day-to-day operations.Bonus Points
Exposure to GRC, SOC 2 or security/compliance is a plus.Experience leading AI adoption or other change initiativesExperience designing and delivering consultant training or professional-skills workshops.Culture Fit Matters at Monachus
You’ll Thrive Here If You
Constantly look for ways to improve systems, workflows, and delivery qualityCollaborate well and prioritize alignment over egoCan take direction, follow operating systems, and improve them instead of fighting themMove fast without sacrificing qualityTake ownership and operate with high accountabilityEnjoy building scalable processes and improving how work gets doneAre curious about new tools and technologies and actively experiment with AI to improve how work gets doneDirect impact with startup founders and leadership teamsSmall, high-trust team with autonomyStrong focus on quality, structure, and continuous improvementWork that values originality, depth, and thoughtful execution over templates or audit checklists
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