Service Model Transformation Manager
$70.5k - $117.5k per yearSkillhub Solutions Inc.
Remote - ON Full-time CA$70,500 - CA$117,500 / year
About the role
Manulife is hiring a senior individual contributor to evolve and operationalize its FutureChoice service model as program scope, products, and customer journeys change. The role works across Retirement and other business teams, facilitating governance and aligning operational requirements, decisions, and priorities. It has no direct people-management responsibilities.
Responsibilities
- Assess program and product changes for impacts on service experiences, processes, roles, technology, data, controls, training, and readiness.
- Identify target-state gaps, requirements, dependencies, and decisions, and translate findings into prioritized actions and recommendations.
- Maintain service-model documentation and traceability between program decisions, operational requirements, governance, and outcomes.
- Facilitate cross-functional working sessions and operating-model governance, clarifying decision rights, ownership, dependencies, and escalation paths.
- Coordinate concurrent workstreams and deliverables against program milestones and deadlines.
- Support communication, readiness, and adoption so business teams can implement and sustain the service model.
Qualifications
- Progressive experience in service-model design, service transformation, operationalization, or complex business change within an iterative program.
- Strong analytical skills, including impact assessment, gap analysis, requirements definition, and implementation planning.
- Ability to influence and build alignment across functions without formal authority or direct people leadership.
- Experience working across Product, Technology, Operations, Sales, Service, and change-management teams.
- Strong communication, facilitation, organization, prioritization, and stakeholder-management skills.
- Experience in retirement, financial services, or another regulated environment is an asset.
Compensation and work arrangement
Full-time remote role. Referenced salary range: $70,500–$117,500 CAD per year, with potential incentive compensation. The stated salary location is Ontario.
Explore U.S. job opportunities with QuestIn, our AI-powered job discovery platform.
#J-18808-LjbffrVacancy posted 12 hours ago
Similar jobs that could be interesting for youBased on the Service Model Transformation Manager in Montréal, QC vacancy
- ...across a broad spectrum of risk management issues. We are a rapidly... ...mathematical and statistical modeling skills and our qualitative assessment... ...Modeling, Analytics & Transformation team. The role focuses on hands... ..., and veterans of military service at Oliver Wyman. Oliver Wyman...SuggestedMinimum wageFull timeManual laborWork at officeLocal areaRemote workFlexible hours3 days per week1 day per week
$90.85k - $140.85k per year
...AI Transformation Associate Manager We Are: Accenture Song accelerates growth and value for our clients through... ...adoption programmes and operating model design. As the recognised AI... ...Accenture is a leading global professional services company that helps the world’s leading...SuggestedFull timeWork at officeLocal area- ...motivating teams and delivering exceptional client service? We are looking for a Manager to join our Supply Chain Transformation team to lead transformation programs aimed at... ...supply chain planning processes, operational models, and technological capabilities. The selected...SuggestedLong term contractFull timeInternship
$80k - $155k per year
Director of Change Management & AI Transformation Position Description CGI is looking for a Director... ...performance, and financial results. Work model: Hybrid Location: Montréal Your... .... • Evolve change management service offerings, particularly in AI adoption...Suggested$164.95k - $313.2k per year
...are Technology Strategy and Transformation. Our vision is to become the... ...and top-flight leadership and management skills. Your expertise? Advising... ...operations or business model so they can exceed their strategic... ...Apply expertise in financial services and technology transformation...SuggestedLong term contractFull timeWork at officeLocal area- ...intelligence to serve humanity. We’re training and deploying frontier models for developers and enterprises who are building AI systems to... ...scale. Role Overview We are seeking an Agent Harness Product Manager to own the execution layer that makes North agents reliable, capable...Full timeWork at officeRemote workFlexible hours
- .... The Opportunity As a Manager within our Technology Strategy & Transformation practice, you will lead complex business... ..., integrated plans, governance models and implementation approaches.... ...retail, public sector, financial services, healthcare, utilities or...Work at officeWeekend work
- ...Come raise the bar of Canadian fashion with us. Job Description Position Summary Reporting to the Director, Transformation Management Office (TMO), the Project Manager will lead high-impact strategic initiatives that drive business transformation, operational...Full timeContract workPart timeWork at officeFlexible hours
$108.8k - $220.4k per year
...Industry and Enterprise group is seeking a Management Consultant Manager, Utilities, to help... ...Lead and advise clients on customer transformation, customer operations, customer experience... ...across the meter-to-cash lifecycle, from service requests and metering through billing, payments...RemplacementFull timeWork at officeLocal areaShift work$120k - $140k per year
...The Service Delivery Manager will lead enterprise Azure cloud infrastructure service delivery, ensuring... ...teams and onsite/offshore delivery models. ~ Strong customer-facing experience... ...Expert. Experience supporting cloud transformation and modernization programs. Familiarity...Full time- ...Overview We’re currently recruiting for a Service Manager to oversee Operations & Maintenance service delivery across an assigned region and... ...Financial, commercial and growth support Understand service model, resource assumptions and budgets per customer Manage the...Contract workFor subcontractorFlexible hours
- ...clients in the Canadian financial services industry. Business Transformation Team at EY are strategic thinkers working... ..., such as technology, risk, change management, etc. Our engagements span a... ...assessments, target operating model design, operations optimisation, helping...Flexible hours
$85k - $120k per year
...that simplifies Payroll and Human Capital Management. We are proud of our privileged... ...plan, telemedicine, and more! The Payroll Service Centre provides all-in-one cloud solutions... ...contribute to continuous improvement and transformation initiatives within the department. Ensure...RemplacementFull timeWork at officeLocal areaFlexible hours$85k - $120k per year
Customer Service Manager Position Description The client offers all in one cloud based solution that simplifies Payroll and Human Capital... .... - Identify and contribute to continuous improvement and transformation initiatives within the department. - Ensure compliance with...Daily paidRemplacementWork at officeLocal areaFlexible hours$127.35k - $155.65k per year
...recherche d’un Architecte d’entreprise et transformation qui souhaite jouer un rôle déterminant... ..., les standards, les principes et les modèles d'architecture. Assurer la traçabilité... ...Vous souhaitez mettre votre expertise au service d'un projet de transformation où votre...Daily paid$80k - $155k per year
...strategies. Reporting to the Director of Management Consulting, you will play a key... ...priorities, optimizing operating models, and leading large-scale transformation initiatives. If you enjoy... ...leading IT and business consulting services firms. Our mission is to help organizations...Full time$70k - $135k per year
...relevez du Directeur, conseil en management, et participerez à des... ...de conseil stratégique et de transformation numérique, aidant les DSI à aligner... ...Participer à l’analyse du modèle opérationnel d’une direction... ...sein d’un leader mondial des services-conseils et technologiques. Notre...Full timeApprenticeshipLocal area- ...delivering exceptional client service? We are looking for a... ...oriented to join our Supply Chain Transformation team. The selected... ...planning processes, operational models, data, and technologies. They... ...materials. Support change management, training, deployment, and post...Full timeInternship
- ...The Guest Service Manager assists the Front Office Manager in their duties and oversees the hotel's reception and customer service operations, including the front desk, night audit, and assigned personnel. They are responsible for ensuring the smooth operations of their department...Full timeWorldwideNight shift
- ...join our journey and help create the unknown! As a Team Lead - Modeling (Unreal) at Ubisoft Montreal, you will support the modeling team... ...of outsourced assets throughout production Coordinate and manage Jira workflows for internal and external asset tracking Organize...Full time
- **Directeur - Transformation Finance** **IA** Notre client, une grande entreprise publique, est à la recherche d’un leader finance pour piloter des initiatives de transformation, automatisation, optimisation des processus et intégration de l’IA. Vous serez également...Permanent employmentTemporary workWork at office
- ...end creative company offering services in visual effects, advertising... ...considered for the role. The Modeling Artist is responsible for... ...technical robustness of the delivered models. They produce optimized assets... ...and delivery conventions. Manage your priorities and respect...Permanent employmentFull time
$20 per hour
manœuvre à la transformation des aliments Renseignements sur l’employeur Cuisine Groupe TB Renseignements sur l’emploi - Emplacement Montréal-Est, QC H1B 5W1 - Lieu de travail Sur place - Salaire 20,00 de l’heure / 60 à 80 heures par deux semaines - Conditions d’emploi Permanent...Permanent employmentFull timeTemporary workRemote workDay shift- ...second line of defense for the use of various types of models and, accordingly, is in charge of model risk management. RISK IRC is composed of several Model Validation... ...you and your family, including a 24/7 telemedicine service. Mental ‑ Health Support – Up to $5,000 per...Long term contractWork at officeMonday to fridayFlexible hours3 days per week1 day per week
$143.63k - $236.6k per year
...Toronto, Canada. About The Job You're Considering The Service Delivery Manager/Director serves as the senior interface between the client... ...with client executives on service performance, strategy, transformation priorities, and business issues. Your Skills &...Long term contractPermanent employmentFull timeContract workInternshipLocal area$80k - $155k per year
...Description: Tu es passionné par la transformation organisationnelle, la... ...Faciliter la mise en œuvre de modèles d’opération agiles à l’échelle... ...à l’évolution des offres de service de CGI en transformation d’affaires... ...en technologie de l’information (TI) et en management au monde.Full timeApprenticeship- ...The Model Risk Management (MRM) team embedded within the Risk Management function in SG CIB oversees model risk management. MRM is responsible for the second line of defense for model risk and supervises the model risk management function for the SG Americas regions (US, Canada...Full timeLocal area
$90k - $175k per year
.... Within the Enterprise Data Management function, this role translates... ...conceptual and logical data models. Working with business data owners... ...model histories. Enterprise Transformation & Solution Alignment Support... ...the largest IT and business consulting services firms in the world.Full time- ...intelligence to serve humanity. We’re training and deploying frontier models for developers and enterprises who are building AI systems to... ..., or low-level systems optimization Language modeling with transformers (MoE, speculative decoding, KV-cache optimizations) Scaling...Full timeWork at officeRemote workFlexible hours
- Nous sommes à la recherche d'un a Analyste-support en transformation d'entreprise pour un contrat à long terme de douze mois et ce 4 jours en presentiel et 1 jour en télétravail. Le secteur est dans la banque d'investissement à Montréal. Dans ce rôle, vous appuierez des initiatives...Permanent employmentContract workTemporary workWork at officeRemote work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Service Model Transformation Manager. Be the first to apply!
