IT Service Desk Manager at Tata Consultancy Services
Tata Consultancy Services
Shape IT support services as an IT Service Desk Manager at Tata Consultancy Services. This position emphasizes leadership in managing service desk analysts and implementing service excellence. As an IT Service Desk Manager, you'll lead your team in delivering top-tier customer service and support for both hardware and software solutions. Your role includes metrics reporting, addressing service requests, and fostering a culture of continuous improvement. Effective communication and proactive problem resolution will be your daily responsibilities. Key Responsibilities:
- Lead and manage a team of service desk analysts
- Report on performance metrics and service delivery
- Handle support via phone, chat, and email
- Ensure effective training and development for team members
- Oversee hardware installations and inventory management
- Significant experience in service desk processes
- Strong management skills in technology support
- Knowledge of ITIL and hands-on ServiceNow practices
- Excellent written and verbal communication skills
- Experience with performance and issue reporting
Vacancy posted 7 days ago
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