Senior Colleague Experience Design Manager

Shape colleague experiences through human-centred design and AI transformation in a hybrid Senior Manager position based in Leeds, Bristol or Halifax.As Senior Manager – Colleague Experience & Innovation at Lloyds Banking Group, you will improve People services across the colleague lifecycle. You will apply systems thinking, journey mapping, service blueprints and operating-model design. The work connects colleague needs with processes, data, technology and governance, while bringing multidisciplinary teams together.Key Responsibilities:
Lead end-to-end service and operating model designDesign improved colleague journeys and future-state servicesShape agentic service design and human-AI interactionsConnect data, knowledge and technology architectureBuild service-design capability through coachingRequirements:
Strong human-centred design and systems-thinking experienceExperience optimising end-to-end colleague or customer experiencesExperience applying AI and agentic capabilities to servicesStrong facilitation and influencing skillsExperience leading complex transformation activityBring service design, AI literacy and strategic influencing skills to Lloyds Banking Group’s colleague experience transformation.
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