Service Manager
Randstad Canada
We are seeking an experienced Service Manager for a well established mechanical/plumbing contractor client of ours in the Vancouver area. This position will lead lead our clients Service, Maintenance, and Warranty division. This is a key leadership role responsible for overseeing daily operations, driving customer satisfaction, and supporting business growth through strong team management and client relationships.
Responsibilities
-Lead, manage, and support Service Department staff, including technicians
-Plan, coordinate, and oversee all service, maintenance, and warranty activities
-Ensure team objectives, productivity targets, and sales goals are achieved
-Deliver exceptional customer service and maintain strong client relationships
-Address customer concerns and resolve issues promptly and professionally
-Develop and secure new maintenance contracts, including negotiating terms
-Ensure compliance with industry regulations, standards, and company policies
-Oversee scheduling, dispatching, and labor planning
-Procure materials, equipment, and supplies as needed
-Identify operational improvements to increase efficiency and service quality
-Monitor recurring issues and implement solutions to reduce them
-Conduct regular audits of work quality and customer service standards
-Assist with hiring and training of new technicians
-Attend job sites as needed to assess work, oversee progress, or assist with repairs
Qualifications
-Proven experience in a service management role (plumbing/HVAC/construction preferred)
-Strong leadership and team management skills
-Excellent communication and customer service abilities
-Strong organizational and problem-solving skills
-Ability to manage multiple priorities in a fast-paced environment
-Knowledge of industry regulations, codes, and best practices
-Experience with scheduling, dispatching, and job costing systems
-Strong technical writing skills, with the ability to prepare accurate, detailed Incident
-Reports for insurance claims
If you'd like to be considered for this opportunity, please forward your resume via email to Nick Paraskeva | ***email_hidden***
$37.51 per hour
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