Analytics & Ops Leader — Hybrid Canada Contact Centre
Manulife/John Hancock
The Canada Contact Centre, Bank & Affinity at Manulife/John Hancock seeks an analytical, curious professional to turn operational data, global analytics and customer feedback into clear insights. You will support complex escalations and identify opportunities to make service easier, faster and better for customers and employees.Reporting to the Director, Canada Contact Centre, Bank & Affinity, this individual-contributor role offers exposure to senior leaders and partners and a path to broaden
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Vacancy posted 1 hour ago
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