Golf Shop Agent - Silvertip

Golf Shop Agent

Stone Creek Resorts Inc. are the world-class golf resorts in the most beautiful natural surroundings, Silvertip Resort in Alberta, and Eagle Ranch Resort in British Columbia. The defining features of our resorts have their foundation in the values; striving to provide an extraordinary experience to our guests is crucial. Our service commitment, SERVICE BEYOND , set us apart from our competitors.

We are looking for a Golf Shop Agent at Silvertip Resort located in Canmore, AB. At Silvertip Resort, we deliver an exceptional golfing experience, and every team member is inspired to exceed expectations. Along with world class golf, we offer our guests exceptional F&B options from our fine dining restaurant Rustica to our bistro dining restaurant Stoney's. Our ideal candidate will possess characteristics that reflect our corporate values of caring, integrity, excellence, and team spirit. Our approach to resort development and operations is simple - we strive to provide the ultimate guest experience - which means hiring and retaining team members who strive for excellence in all that they do.

Why Silvertip Resort:

• Discounted: Golf Privileges, Staff Meals, Restaurant Meals, Golf Shop purchases at Eagle Ranch Resort (Invermere, BC) & Silvertip Resort.
• Subsidized Staff Accommodation on site.
• Our people experience working at a world-class Golf resort.
• We care about our team's success.
• We offer a diverse and engaging work environment.

Duties & Responsibilities:

Reporting to the Golf Shop Supervisor – The Golf Shop Agent at Silvertip Resort will perform customer service and retail practices that are required to uphold one of Canada's top resort golf shops. Silvertip Resort prides itself on the latest golf fashion and equipment and exceptional customer service. As an employee at Silvertip Resort you will be responsible for maintaining a healthy and safe work environment for employees and our guests.

• Greet and interact with any guests you encounter - with a
• Knowledge of the golf course, golf rates and golf shop
• Answer phones in a professional manner and assist callers with any requests they may
• Follow all guest check in
• Book tee times according to
• Merchandise and re-stock Golf Shop product as necessary.
• Maintain cleanliness and appearance of the Golf Shop and all product at all times.
• Direct guest to locations around Silvertip
• Inform guests of the Silvertip Golf App and GPS procedures.
• Follow all lost and found
• Complete daily cash-out
• Ensure that guest services staff is informed of all range
• Maintain radio contact with Golf Services, Starters, Ambassadors, and fellow Golf Shop Attendants to ensure a smooth and timely tee sheet and operations.
• Will be responsible for the Golf Service area in the absence of the Golf Shop

• Monitor Golf Shop voicemail & email and respond to requests in a timely
• Handle all guests' special requests in a professional
• Be aware of all Silvertip Resort promotions and
• Follow opening and closing
• Attend meetings and training courses as
• Any other duties as assigned.

• Take part in any fire or evacuation drills and ensure complete familiarization with all exits, including those normally used by guests, as well as fire escapes.

Requirements:

• Minimum age 15 years old
• High school diploma or GED an asset
• Lift up to 50lbs occasionally, 30lbs frequently, and 20lbs constantly
• Capable of operating machinery and equipment
• Ability to work flexible hours including some split shifts, early mornings and late evenings, weekends, and some holidays
• Strong work ethic and positive team attitude
• Maintain a clean and safe work environment within your department
• Follow all Health and Safety procedures
• Able to work in a team environment
• Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing
• Strong work ethic and positive team attitude

***Visa Requirements: Must provide eligibility to work in Canada***

Stone Creek Resorts Inc. is committed to supporting a diverse workforce from various communities within which we operate. We encourage all qualified professionals without regard to race, gender identity, colour, sex, marital / family status, citizenship, religion, sexual orientation, aboriginal status, age, etc. to apply.