Service Manager

NorthEast Truck and Trailer , part of Valley Group of Companies, is a proudly family-owned business since 1970. We are the largest truck & trailer team in Atlantic Canada, with 7 locations spread among New Brunswick, Nova Scotia, and Newfoundland. We value our reputation in the transportation industry and strive to exceed customer expectations with high-performing people, quality products, and services. We offer a dynamic, fast-paced work environment with opportunities for professional growth, recognition, and advancement.

We currently have a full-time position available for a Service Manager at our Dartmouth location.

The Service Manager oversees all aspects of the Service Department including staff, repairs, customer interactions, training, creating quotes, and finalizing work orders. Works well with and supports the Service team to achieve customer satisfaction, increase revenue, and create long-term service goals in line with the Company's vision and values.

Responsibilities and requirements

• Effectively manages the Service Department to achieve objectives

• Offer exemplary customer service; proactively identify and address concerns/needs

• Listen to understand and communicate effectively with both customers and employees by presenting information in an accurate and understandable manner

• Assume responsibility for all aspects of work including quality, timeliness, and results

• Oversee the Service Writer/Advisor and Estimator

• Establish priorities to ensure services are delivered to customers as promised

• Handle customer complaints, employee conflicts, and concerns, hiring of new staff as well as the daily operational issues in a fair and consistent manner

• Effectively manage employee productivity

• Understand, follow, and communicate all current and newly-written company policies

• Complete administrative paperwork duties including work orders and evaluations

• Delegate and direct service tasks; monitor the progress of all current and pending jobs

• Work collaboratively across departments and provide support to other locations as needed

Qualifications

• Licensed Heavy truck/Trailer Technician

• A dynamic leader with a proven track record in customer service

• Positive outlook and the ability to excel in a team environment

• Strong multitasking and decision-making skills

• Ability to work well under pressure and manage stressful situations with ease

• Strong attention to detail and the ability to read and interpret work orders

• Above average organizational and problem-solving skills

• The ability to manage and coach staff in a fast-paced production driven department.

Schedule

• 9-hour shift

• Monday to Friday

• Weekend availability

Benefits

• Competitive wage

• RRSP Match Contribution

• Medical Group Insurance

• Paid Personal days

• Child Care Subsidy

• We are accepting only candidates legally authorized to work in Canada

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We would like to thank all those who apply; however, only those selected for an interview will be notified