Spécialiste Expérience Client Automobile

Toyota Canada Inc.

À Brossard, devenez spécialiste de l’expérience client automobile chez Toyota Canada Inc., avec expertise en analyse de données et amélioration continue. Ce poste hybride exige des déplacements chez les concessionnaires.Ce poste à temps plein soutient le département Rétention de la clientèle dans la zone du Québec. Vous conseillerez les concessionnaires Toyota et Lexus en utilisant les données de rendement, les rétroactions et l’observation du parcours client. Vous collaborerez avec les partenaires concessionnaires afin d’améliorer l’expérience d’achat et de propriété.Responsabilités clés :
Évaluer les expériences client chez les concessionnairesÉtablir des plans d’action avec indicateurs mesurablesObserver les parcours et repérer les points de frictionFormer le personnel sur le programme de sondagesPréparer des rapports suivant les visitesExigences :
Diplôme universitaire ou collégial pertinentPlus de trois années en expérience client automobileBilinguisme français et anglais obligatoireCommunication écrite et orale excellenteMaîtrise avancée de Microsoft OfficeContribuez à l’amélioration de l’expérience client et de la rétention chez Toyota et Lexus grâce à vos analyses et conseils.
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