Customer Service Webinar Routing Specialist

Coordinate customer service webinar routing by preserving participant context, protecting private details, and directing questions to appropriate owners. Work remotely during online events.

As a webinar question coordinator, you support marketing events through accurate question handling rather than subject-matter answers. You will distinguish topic questions, account concerns, and follow-up needs while following supplied guidance. Training covers the employer’s platform, routing guide, and event rules.

Key Responsibilities:

• Keep questions linked to their sessions and topics
• Refer private account issues to secure support channels
• Send presenter questions to approved queues
• Preserve distinct details within repeated questions
• Prepare concise post-event lists for owners

Requirements:

• Customer service, office administration, or online-events experience helpful
• Accurate reading and concise written-note skills
• Calm focus when messages arrive simultaneously
• Ability to protect attendee details under privacy rules
• Willingness to follow approved follow-up processes

Bring careful customer-service judgment and secure routing practices to ensure webinar questions receive clear, traceable next steps.