Senior Director for AI Contact Center

Elevate digital engineering at McKesson as a Senior Director specializing in AI-driven contact center solutions. Drive impactful leadership in a hybrid work model while overseeing engineering excellence.

This pivotal role at McKesson focuses on leading a high-performance team in digital agent engineering and integrations within contact center technologies. You will collaborate closely with solution architects and transformation leaders, essential for enhancing service delivery and operational effectiveness.

Key Responsibilities: • Lead and develop a high-impact engineering team • Manage a mix of internal and vendor engineering resources • Drive engineering practice maturity and code quality • Own capacity planning for digital agent projects • Ensure quality and velocity throughout development cycles

Requirements: • 13+ years of engineering experience • 6+ years in engineering leadership roles • Strong expertise in AI/ML product engineering • Knowledge of APIs and integration patterns • Must be authorized to work in Canada without support

Become a leader in driving AI adoption and engineering innovation at McKesson. #J-18808-Ljbffr