Patient Care Coordinator (Casual)

Job Responsibility:

JOB FUNCTIONS:

• Opens the clinic, maintains the cleanliness of the office and sanitizes common areas daily as required.
• Retrieves phones messages and prioritizes and returns phone calls
• Greets and assists patients who come to the practice.
• Answers multi-line telephone, guides patients to the appropriate services and relays calls and messages.
• Distributes and obtains appropriate forms, including new patient information forms.
• Schedules appointments.
• Prepares new patient files.
• Enters patient information and details into the clinic's management software.
• Feels comfortable collecting and recording payments and closing cash at end of day.
• Administers and manages inbound and outbound mail, including packages, courier services and other correspondence.
• Assists patients with the purchase of batteries and assistive listening devices (ALDs).
• Performs minor hearing aid checks, cleanings and repairs for drop-in or curbside appointments.
• Scans paperwork/reports for clients' files as required.
• Unpacks and shelves clinical, hearing aid and office supplies.
• Sanitizes/disinfects clinical tools/supplies as required.
• Orders office supplies as required.
• Answers electronic inquires.
• Provides administrative support to clinicians whenever possible.
• Provides support to the office coordinator and other patient care coordinators as required.
• Prepares travel letters for patients as required.
• Processes hearing aid repairs/orders
• Takes on other administrative duties/roles as assigned.

JOB SKILLS, KNOWLEDGE AND ABILITIES:

• Preference is given to applicants with a diploma or degree in administrative, accounting, sales, or customer-oriented field (or possess equivalent work experience).
• Superior telephone skills and excellent interpersonal skills that allow effective working relationships with patients and colleagues. This includes listening and problem-solving skills.
• Ability to work effectively with various computer programs.
• Must be able to organize time and prioritize numerous duties within strict deadlines.
• Requires the ability to multitask and deal with numerous interruptions throughout the day.
• Patient-focused and the ability to deal with patients in a warm, caring and respectful manner.
• Must be detailed-oriented.
• Must present a positive and professional image of the clinic to all visitors, patients and co-workers.
• Previous experience in a medical or general office setting.
• Must be able to adapt to ongoing changes and growth in the role & duties.

Job Types: Casual, Permanent

Benefits:

• Company events
• On-site parking
• Store discount

Schedule:

• Day shift
• Monday to Friday

Work Location: In person