Quality Assurance Manager

Join Our Team as a Quality Assurance Manager at Johnson Electric! Location: Mississauga, ON (onsite) Salary Range: $115,400-$125,000 per year Vacancy Type: Existing Position As our next Quality Assurance Manager, you’ll lead plant-level quality assurance activities to ensure products and manufacturing processes meet customer expectations, industry standards, and internal quality requirements. Your expertise in automotive quality systems, customer relations, structured problem‑solving, digital quality, and people leadership will be crucial in improving product quality, reducing operational losses, and building a culture of accountability and continuous improvement.Why You’ll Love Working Here
Employee Empowerment: A culture that empowers employees to take initiative and make impactful decisions.Diverse Projects: Work on a variety of projects across different industries, gaining broad experience.Mentorship Opportunities: Access to mentorship programs that help you grow both personally and professionally.Global Mobility: Opportunities for international assignments and transfers to broaden your career horizons.Ethical Practices: A commitment to ethical business practices and integrity in all operations.What You’ll Be Doing
Establish departmental objectives, quality metrics, and improvement plans aligned with business goalsLead customer quality communications, complaints, investigations, containment activities, and corrective actionsDrive continuous improvement initiatives focused on reducing defects, scrap, rework, warranty claims, and customer concernsImprove process capability, process stability, product quality, and Overall Equipment EffectivenessLead structured problem‑solving and root‑cause analysis activitiesMaintain and continuously improve the Quality Management System in accordance with IATF 16949 and customer‑specific requirementsEnsure quality procedures, standards, work instructions, and controlled documentation remain current and effectiveLead internal and external audits, including IATF 16949, Layered Process Audits, Process Audits, Product Audits, and customer auditsEnsure timely closure and effectiveness verification of audit corrective actionsLead cross‑functional PFMEA reviews, Control Plan development, APQP, PPAP, MSA, SPC, and capability studiesImplement effective risk‑management and process‑control strategiesLead the adoption of digital quality systems integrating manufacturing, laboratory, inspection, and customer dataEnable real‑time monitoring, predictive analytics, automated process controls, and data‑driven decision‑makingMonitor customer, supplier, and internal quality performance and implement corrective actionsSupport supplier quality improvement, supplier corrective actions, and incoming material investigationsPrepare and present quality‑performance reports and KPI reviews to managementSupport new product launches, engineering changes, and customer program requirementsLead, coach, mentor, and develop Quality Engineers, Quality Technicians, and InspectorsEstablish employee development plans and support succession planning within the Quality organizationProvide hands‑on production‑floor support for troubleshooting, containment, and corrective action implementationPerform other related duties as assignedWhat We’re Looking For
Bachelor’s degree in Materials Science, Metallurgy, Chemical Engineering, or a related technical disciplineMinimum 8 years of progressive quality experience in a manufacturing environment, preferably automotive3–5 years of leadership or supervisory experience managing quality personnelStrong working knowledge of IATF 16949 and customer‑specific requirementsDemonstrated experience with APQP, PPAP, PFMEA, Control Plans, MSA, SPC, and process capability studiesProficiency with quality analysis and structured problem‑solving tools, including MinitabExperience leading customer complaints, containment activities, root‑cause investigations, and corrective actionsUnderstanding of digital manufacturing, Industry 4.0, and data‑driven quality managementExperience with manufacturing data, SPC systems, MES platforms, process‑monitoring tools, and business intelligence dashboardsKnowledge of automated process control, real‑time production monitoring, and predictive quality systemsExcellent leadership, communication, presentation, and interpersonal skillsAbility to work independently while effectively leading cross‑functional teamsBonus Points
If You Have Automotive manufacturing and customer‑facing quality leadership experienceExperience developing or transforming plant‑level Quality Management SystemsExperience implementing digital quality platforms and automated data pipelinesFamiliarity with AI‑enabled analytics and machine‑learning applications in manufacturingExperience integrating laboratory, inspection, MES, SPC, and customer‑quality dataExperience with advanced manufacturing technologies and predictive quality systemsProven success reducing scrap, defects, warranty claims, and customer complaintsExperience developing high‑performing quality teams and succession plansWhat We Offer
Johnson Electric offers talented people like you the opportunity to grow professionally and personally, surrounded by some of the most dedicated, innovative, and entrepreneurial colleagues you will find anywhere. We offer competitive pay and benefits, along with a culture driven by our values and designed to ensure that our most important asset, our people, can flourish.Johnson Electric welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates participating in any stage of the selection process.Johnson Electric is an equal opportunity employer committed to providing an inclusive and barrier‑free recruitment and selection process. Applicants should advise Human Resources if they require accommodation during the recruitment process.Please note: Johnson Electric may use Artificial Intelligence tools as part of our recruitment process.Come join our global, inclusive & diverse teamOur purpose is to improve the quality of life of everyone we touch through our innovative motion systems. We are a truly global team bound together by our shared values. Our culture is built on the diversity, knowledge, skills, creativity, and talents that each employee brings to the company. Our people are our company’s most valuable asset. We are committed to providing an inclusive, diverse and equitable workplace where employees of different backgrounds feel valued and respected, regardless of their age, gender, race, ethnicity or religious background. We are committed to inspiring our employees to grow, act with ownership and find fulfilment and meaning in the work they do.About Johnson Electric Group
The Johnson Electric Group is a global leader in electric motors, actuators, motion subsystems and related electro‑mechanical components. It serves a broad range of industries including Automotive, Smart Metering, Medical Devices, Business Equipment, Home Automation, Ventilation, White Goods, Power Tools, Lawn & Garden Equipment, Warehouse Automation, Liquid Cooling and Robotic joints. The Group is headquartered in Hong Kong and employs over 30,000 individuals in over 20 countries worldwide. Johnson Electric Holdings Limited is listed on The Stock Exchange of Hong Kong Limited (Stock Code: 179). For more information, visit johnsonelectric.Com. Join our Talent Community!
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