Bilingual (French/English) Consultant, Team Lead - Pension Administration

Job title: Bilingual (French/English) Consultant, Team Lead – Pension Administration

Job Type: New position

Are you known for your leadership and pension expertise? Do you thrive in a fast-paced, client-focused environment? Join our team and make a meaningful impact!

Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work permit.

What the day will look like

As a Team Lead, you will play a key role in coordinating daily operations and supporting your team, while ensuring high‑quality service delivery to clients.

• Manage the day‑to‑day activities of the technician team (scheduling, prioritization, task assignment, workflow management)
• Plan and adjust schedules based on volumes and manage absences
• Ensure adherence to service level agreements (SLAs) and quality standards
• Monitor performance measurements (timeliness, quality, volume) and recommend corrective actions
• Handle calls that have been brought up to a higher level and complex or sensitive cases
• Support the team on complex pension‑related matters
• Conduct quality reviews (calculations, communications, documentation)
• Lead team meetings and coordinate with internal collaborators (consulting, operations, IT, etc.)
• Contribute to continuous improvement initiatives

How this opportunity is different

This role offers a unique opportunity to combine leadership, technical expertise, and direct impact on client experience. You will work within a collaborative environment, supported by pension experts, where your ideas and contributions truly matter.

Skills and experience that will lead to success

• Proven experience in pension administration
• Experience in a client service environment, including handling calls and customer concerns
• Knowledge of MS Office Suite (Word, Excel and PowerPoint)
• Proven ability to coordinate a team and manage priorities in a fast‑paced setting
• Experience in operations and in coaching others and optimizing their work
• Strong communication, problem‑solving, and decision‑making skills
• French / English bilingualism is required due to the frequent interactions with clients, colleagues, or partners based in Quebec, other Canadian provinces and/or internationally.
• Collaborative leadership style with the ability to support and develop team members