Benefits Experience Associate

Who we are

Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution. Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a presence in 6 countries globally – Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees.

The EH Way

At Employment Hero, we’re proud of our unique DNA, which we call The EH Way.

• We are Mission First – everything we do (from what we work on, to how we allocate capital and where we focus) is driven by our Mission
• We are Remote First – we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy
• We are AI First – we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale
• We are Apolitical – we do not take a position on political or social topics, unless it relates to our Mission
• We Live by Our Values – we role model our values 100% of the time
• We Expect High Performance – we set a high standard and we’re not satisfied with being average.

This role

As Benefits Experience Associate, you will join Employment Hero's Benefits Experience team, one of three pillars within our benefits brokerage. We will empower you with all of the tools and skills you need to thrive in the world of benefits. You will support both the Benefits Sales and Portfolio teams by playing a vital role in providing exceptional service and support to our clients. This role is critical in making good first impressions with our clients and will contribute to the success of their retention and EH’s reputation of being education-focused advisors.

You’ll be responsible for:

• Serve as the primary point of contact for clients (plan administrators) and their employees regarding benefit inquiries, claims, and general assistance by responding promptly and professionally to emails and support tickets, providing accurate information, and addressing concerns or issues effectively
• Educate and guide your plan administrators and their employees on the various aspects of their group benefits plan, including coverage details, eligibility requirements, and claims procedures through one-on-one admin sessions and company-wide employee sessions
• Process and administer enrollments, terminations, and changes for your Benefits Plus clients in a timely manner, ensuring compliance with applicable regulations and policies
• Maintain accurate and up-to-date client records, documentation, and databases to ensure data integrity and facilitate efficient information retrieval
• Stay informed on industry trends, regulatory changes, and best practices related to group benefits plans across Canada to provide proactive information to your clients.

Who you are

To thrive at Employment Hero, you’ll need to embody The EH Way – operating with focus, agility, and an obsession with impact. What we are looking for:

• At least 1 year of previous experience in group benefits customer service with an insurance carrier or benefits brokerage is required
• Strong interpersonal and communication skills, both written and verbal, with the ability to effectively convey complex information to clients and internal stakeholders
• Excellent problem-solving abilities and the capacity to handle multiple priorities in a fast-paced environment
• Experience with Hubspot, Saleforce, Zendesk is highly desirable
• Attention to detail and a commitment to delivering high-quality service to clients
• GBA or CEBS is desirable, but not mandatory.

What we can offer

At Employment Hero, we don’t just talk about a better way to work - we live it. Joining Employment Hero means:

• You will work remotely, with the flexibility to own your time and impact.
• You will access cutting-edge tools to amplify your work, knowledge and outputs.
• You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life.
• You’ll own ESOP (employee share options) in one of the world’s fastest-growing tech companies.
• You’ll also have access to a wide range of benefits that includes - a very generous paternal leave policy, subsidized egg freezing (so you can make the choice that’s right for you, on your terms), a WFH office expense budget, outstanding learning & development opportunities.
• Reward and recognition programs, including Lightning Awards and Values Champion Awards.
• Cashback offers and discounts on hundreds of your favorite brands via Swag.
• Annual Global Gathering - so far we’ve been to Thailand, Vietnam, Bali, Dubai and are excited to meet in Australia in 2026!

Are we a match? Think we’re the right match for you? Fantastic! Click ‘Apply’ and our Talent Team will reach out with the next steps.

At Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here employmenthero.com/legals/applicant-policy/

Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.