Bilingual L&D Manager

Overview

We are seeking a Learning & Development Manager to increase the adoption and engagement of a digital learning platform for our client's key accounts. You\'ll act as a strategic partner to external stakeholders, aligning learning solutions with products and services to drive business growth. The ideal candidate has a passion for customer education, digital training, and building strong relationships to ensure long-term success.

This is a 6-month contract role based in Montreal that requires you to work on-site approximately one day a week for in-person facilitation.

Base pay range

CA$35.00/hr - CA$40.00/hr

Responsibilities

• Serve as the primary training liaison for key accounts and strategic partners.
• Meet regularly with stakeholders to understand their business needs and design learning solutions that align with their goals.
• Customize and build learning paths on the platform to support customer-specific training needs.
• Lead the onboarding process for new users to ensure seamless platform implementation.
• Manage user data and platform access to ensure accurate reporting and proper user segmentation.
• Provide customers with monthly performance updates and insights on learner engagement.
• Develop and send weekly customer communications highlighting current training initiatives and new content.
• Create communication toolkits to help customers promote platform adoption within their organizations.
• Partner with internal teams to support training initiatives related to various product brands, including product education, promotional campaigns, and incentive programs.
• Monitor learner feedback and engagement data to continuously improve training strategies.
• Collaborate with content developers, sales, and marketing teams to ensure alignment on all customer-facing training initiatives.

Requirements

• 3+ years of experience in learning and development, customer success, or training program management ( preferably in the healthcare, optical, or retail industry ).
• Proven ability to build and manage relationships with external customers and internal teams.
• Strong communication and presentation skills, both written and verbal.
• Experience with learning management systems (LMS) or other digital learning platforms.
• Highly organized, proactive, and customer-focused.
• Data-driven mindset with the ability to analyze learner behavior and make strategic decisions.
• Bilingual (English/French) is required.

If you have a passion for customer education and proven experience in learning and development, we encourage you to apply today!