Senior Manager Vehicle Warranty Engineering Support

Lead technical and warranty support for specialty vehicles, combining diagnostics, root-cause analysis and customer-focused decisions at Pulse Vehicles.This highly visible senior manager role develops the people, processes, systems and standards supporting Pulse Vehicles brands across Canada and the United States. You will translate complex technical information into practical field resources, guide warranty decisions and create feedback loops with Engineering, Quality and Manufacturing. Strong knowledge of electrical systems, diagnostics, multiplexing, controls and mechanical systems is central to the work. Specialty or emergency vehicle experience is strongly preferred. The successful candidate will coach a geographically distributed team and operate with customer urgency, technical judgment and financial discipline. Professional French fluency receives significant consideration because the role supports French-speaking team members.Key Responsibilities:
Develop service procedures, FAQs, wiring references and repair documentationEvaluate warranty claims, labour, parts, goodwill and exception decisionsEnsure complex issues reach Engineering with complete supporting factsBuild onboarding, training, field exposure and cross-training programsImprove supplier recovery, knowledge transfer and first-level resolutionRequirements:
Seven or more years in technical support, warranty, engineering or qualityFive or more years of progressive leadership experienceVehicle electrical, diagnostics, multiplexing, controls and mechanical systems knowledgeRoot-cause analysis, corrective-action and supplier recovery experienceDegree asset;
relevant experience mayreplace formal educationUse specialty vehicle expertise, warranty leadership and clear technical communication to build accountable support across Pulse Vehicles.
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