Customer Success Executive Socket

Shape the customer journey at Socket, serving software teams from technical evaluation through adoption and long-term engagement. Lead globally at scale.This executive customer success role owns teams responsible for customer outcomes across Socket’s trusted open source security platform. You will establish functional leadership for Technical Account Management and Customer Success, while creating a continuous customer experience. Collaborate with Sales on commercial growth and with Product, Engineering, and Support on customer-driven improvements.Key Responsibilities:
Own evaluation, onboarding, adoption, and ongoing engagementDevelop strong leaders and high-performing customer-facing teamsTranslate customer feedback into meaningful product improvementsStrengthen renewal strategies and uncover expansion opportunitiesMeasure health, retention, adoption, and team performanceRequirements:
12+ years of customer-facing experience5+ years leading senior organizationsProven B2B SaaS organizational scaling experienceStrong commercial judgment with Sales partnershipExecutive presence and sound cross-functional judgmentBring executive leadership, customer journey ownership, commercial judgment, and data-informed strategy to Socket’s global customer success organization.
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