Operations Agent - Part Time - Toronto

Overview

Job Skills / Requirements

Internal Posting Date : July 14, 2026        

Internal Closing Date : August 7, 2027      

External Closing Date : August 6, 2026 

Shift Time Position 1 : Sunday & Sunday 5:00AM to 1:00PM   

Shift Time Position 2: Saturday & Sunday 2:00PM to 10:00PM     

Pay Rate: $19.23/hour        

This position is critical as your main priorities are monitoring numerous systems including fire and life safety, access control and CCTV. This role will also assist in the tracking and deployment of security staff and handle a variety of dispatch duties including incident call taking. You will also be speaking directly with Paladin’ clients and trouble shooting issues and providing excellent customer service.         

Job Description:

• Ensure that all Operational Calls/Email – both Inbound and Outbound are responded to and processed according to Paladin Security Policy and Procedure.  
• Monitor and generate team reports such as OSL (Open Shift Lists) and communicate them to internal management groups in a timely manner.  
• Support and assist Field Staffs’ requests such as booking off from assigned shifts, emergency calls, schedule updates, shift change/giveaway and other needs by adhering to company policy. 
• Responsible for redirecting incoming calls or escalating them to respective supervisors/managers if required.  
• Perform various administrative duties on a routine basis, such as Open Shift Tags, Field Staff safety ins, daily update reports, and auditing inbound/outbound emails.  
• Perform any other duties assigned by direct supervisors and managers. 

Requirements:

• Security experience an considered an asset but not a requirement       

• Excellent written and verbal communication skills       

• Superior customer service skills, including exceptional telephone etiquette        

• Ability to work in a dynamic, fast-paced environment       

• Ability to work independently and collaborate as part of a team         

Why Choose Paladin :        

• Competitive salary and benefits package. 
• Free Uniforms  
• Security license reimbursement  
• Dry cleaning & hemming/tailoring allowance  
• Additional perks 
• Opportunities for training and professional development 
• Work today, get paid today—daily pay available 

Education Requirements (All)

College/University Education

Additional Information / Benefits

Paladin Security: Making the World a Safer and Friendlier Place because we CARE !
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

Benefits: Medical Insurance, Life Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Educational Assistance