Logistics Coordinator - Canada Operations

Full-time

Description

About Us:

RunBuggy is the most technically advanced automotive logistics platform on the market. Period.

Backed by Porsche Ventures and Hearst Ventures, RunBuggy is transforming the way cars move. Our cutting-edge technology is trusted by some of the largest OEMs, captive finance companies, and automotive lenders in the world to streamline vehicle transportation at scale.

RunBuggy’s end-to-end platform connects car shippers and haulers in real time - eliminating the friction of traditional load boards and costly custom software. For shippers, RunBuggy integrates directly into existing management systems, reducing transportation costs and accelerating delivery timelines. For transporters, we offer a smarter, more profitable way to find, accept, and manage loads - all from a single app.

Since launching in 2019, RunBuggy has grown to over 190 team members, facilitated the movement of hundreds of thousands of vehicles, and attracted tens of thousands of transporters across the U.S. and Canada. 

We’re not just building a better logistics platform - we’re redefining the future of automotive transportation.

About the Role:

We are seeking a Logistics Coordinator to support RunBuggy’s Canadian customers . In this role, you will provide outstanding service through phone, video, and written communication (email and text), working directly with customers to answer questions, resolve issues, provide education, and maintain our reputation for exceptional service. This role is unique in that it supports our Canadian Transporters (~35% of the workload), Shippers (~30%), and Sales (~35%), so strong organizational skills are paramount for the successful candidate. 

If this sounds like a great fit, we’d love to hear from you. If not, we still encourage you to explore our other opportunities - we’re always looking for great talent to join our team.

What You Will Be Doing:

Transporter Engagement/Support -

• Outreach
• Onboarding
• Training
• Relationship building

Operations and Sales Support - 

• Order entry and sourcing
• Updating and progressing orders when drivers do not use the RunBuggy app.
• Oversight of client order entry for accuracy and pricing.
• Updating ACC re-services platform with quoting, orders, updates, and invoicing.
• Coordinating/organizing quote requests.
• Managing exceptions, identifying inefficiencies, and keeping orders moving. 
• Coordinating and following up of impound payout/invoicing.
• Supporting the Canadian sales team with task management and client updates.

• Additional duties as assigned.

Requirements

What You Bring to the Team by Way of Skills and Experience:

• Proficiency with using Microsoft Outlook, Word, and Excel, and experience searching and using the internet required.
• High School Diploma or equivalent required.
• Call Center experience a plus.
• Automotive, logistics, or transportation experience a plus.
• Understanding of performance-based metrics.
• Aptitude for acquiring skills in technical troubleshooting along with an eagerness to learn and take on new challenges.
• Ability to handle a variety of duties in a fast-paced environment.
• A positive, service-oriented attitude.
• Ability to recognize problems, strategize, and problem-solve.
• Ability to prioritize tasks and manage time.
• Ability to work under tight deadlines.

This position will be employed through our Employer of Record (EOR) partner, Multiplier, and not directly by RunBuggy.

What is in it for You and Why you Should Apply:

• Market-competitive pay based on education and experience.
• Full benefits package including medical, dental, and vision insurance. 
• Employee wellness program.
• Employee rewards, discounts, and recognition programs.
• Employees are eligible for company-observed U.S. paid holidays. Employees based in Canada may request time off to observe Canadian statutory holidays, subject to manager approval and business needs.
• A supportive and positive space for you to grow and expand your career.

Pay Range Disclosure:

The advertised range represents the expected pay range for this position at the time of posting based on education, experience, skills, location, and other factors.

Privacy Statement:

We thank all applicants for their interest; however, only those selected for an interview will be contacted. By applying, you consent to the collection, use, and disclosure of your personal information for the purposes of evaluating your candidacy for this or future available positions.

The company reserves the right to modify, amend, or terminate this job posting at any time without notice.

Applicants must be legally eligible to work in Canada. Offers of employment are contingent upon the completion of a satisfactory background check, including references and criminal record checks (where applicable).

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

RunBuggy is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination, harassment, and retaliation on the basis of race, color, religion, sex (including gender identity and sexual orientation), pregnancy, parental status, national origin, age, disability, genetic information, or any other status protected under US federal, state, or local law.

Please, no agencies.

Salary Description

$54k to $59K (CAD), +2% net revenue, DOE