Manager Customer Success Technology

Jobber

Build AI-powered workflows and scalable systems as Jobber’s Manager, Customer Success Technology, based in Edmonton, Toronto, Vancouver, or Kitchener-Waterloo.Reporting to the Senior Manager, Success Operations, you will lead Customer Success technology and technical talent. The role combines people leadership, automation, AI-enabled workflows, customer success tools, and cross-functional delivery. You will help Product Support and Onboarding teams scale and deliver outcomes through reliable technology.Key Responsibilities:
Manage and develop CS Tech AdminsChampion automation and process improvementMaintain AI tools, workflows, governance, and continuity plansSet intake, triage, KPI, and SLA standardsOwn the CS tech stack roadmap and vendor relationshipsRequirements:
People leadership and technical talent development experienceCustomer Success organization experienceExtensive Salesforce Service Cloud, Amazon Connect, or similar experienceHands-on AI workflow and agent development experienceAgile, Scrum, and complex technology program collaboration experienceLead Jobber’s Customer Success technology strategy through AI workflows, automation, technical leadership, and scalable systems delivery.
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