Mail Center Manager

We are looking for a professional, upbeat Mail Center Manager to work in our Toronto, Ontario, Canada office . There will be a two-week paid training , starting on Day 1.

This position is NOT remote and requires you to work in the office, Monday - Friday 9:00 - 5:00pm.

To excel in this role, you should be comfortable working independently, speaking with clients on the phone and in person, able to think on your feet and have a positive, team-oriented attitude. If you enjoy assisting customers and want to make a career of it, this could be a great opportunity for you!

Responsibilities will include, but are not limited to the following:

• Receive mail, scan into software and file appropriately

• Upon customer direction, discard, shred, open & scan contents of mail and / or forward to an alternate location

• Answer inbound calls and in person inquiries from customers in a prompt and professional manner

• Assist customers in person to retrieve their mail in a courteous fashion

• Ascertain level of assistance needed to resolve inquiry and escalate when appropriate

• Deliver all information in a positive, conversational, and compassionate manner to facilitate relationship development with clients

• Ensure the highest level of customer service

• Keep inventory of mail and office supplies and keep the corporate office informed when supplies need to be reordered

• Perform other customer service responsibilities to assist the corporate office during busy times

Requirements:

• Ability to work independently and handle confidential mail with absolute discretion

• Results oriented

• Strong work ethic

• Organization skills are a must

• Excellent verbal and written communication skills

• Previous experience in an office coordinator role with an emphasis in customer service

• Ability to lift and carry heavy items with minimal assistance up to 50 lbs on a regular basis.

• Frequent bending, stooping, and reaching to handle materials or perform tasks.

• Ability to stand, walk, and move around the work area for extended periods.

• Ability to sit for extended periods while working at a computer.

• Perform repetitive motions, including typing, data entry, and handling equipment.

• Adequate visual and manual dexterity to operate computers and equipment safely.

To learn more about this dynamic organization please visit us at .

iPostal1 is an Equal Opportunity employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national origin, marital status, disability, military status, genetic information or any other category protected by law.