Service Advisor

Welcome to Foss Group of Companies — Where Values Drive Everything We Do  

For over 60 years, the Foss Group of Companies has been a leader in the automotive industry, home to two trusted brands: Roy Foss and Foss National Leasing. Our success is driven by our incredible team. These are dedicated and passionate individuals who embody our core values daily, building a reputation for excellence in retail, fleet, service, and innovation.

At Foss Group of Companies, we are guided by five principles:

• Glad to be here – We show up with positivity and pride.  

• Sweat the small stuff – Details matter, and we get them right.  

• Show up for each other – We succeed as a team.  

• Walk the talk – We lead by example.  

• Set the standard – We raise the bar.  

We are proud of the long-standing relationships we've built with our clients, customers, and our team members. When you join Foss Group of Companies, you're joining a company that leads with heart, acts with integrity, and invests in your growth. If you want a workplace where your impact is celebrated, you've found your next move.

Salary Range: Base + Commission - OTE $75,000.00 - $120,000.00/yearly

About The Current Open Role 

Roy Foss Motors, Thornhill    is seeking an experienced Service Advisor to provide an exceptional customer experience. The ideal candidate has a minimum of 3-5 years’ experience in this role. This individual is passionate, professional, has a positive attitude, and shares our obsession with customer service. If this sounds like you, come join our team!

What We're Looking For

• Handle client service appointments.
• Complete vehicle walk-arounds.
• Write client repair orders and assist with diagnosing service issues.
• Present maintenance schedule recommendations.
• Prepare time and price estimates for service and parts.
• Keep in constant contact with clients, updating them via phone, email and chat.
• Process client payments.
• Schedule future service appointments.
• Support with service and parts initiatives and processes as required.
• Advises customers about necessary service for routine maintenance.
• Confers with customers about inspection results, recommends corrective procedures, and prepares work order for needed repairs.
• Explains the work performed and the repair order charges to the customer.
• Establishes “promised time.” Checks with Tower Operator, if necessary.

What You'll Bring

• High school diploma or general education degree (GED).
• 2- 3 years related experience and/or training; or equivalent combination of education and experience.
• Automotive dealership or similar experience a definite asset.
• Previous experience with Chrysler is an asset.
• Valid Driver’s License.
• Strong work ethic and hustle to make it happen on a daily basis.
• Willingness to consistently go the extra mile to create an extraordinary customer experience.
• Basic computer skills.
• Attention to detail.
• Positive attitude and customer oriented.
• Great in-person and phone customer service skills.
• Reynolds & Reynolds (DMS) experience an asset

What We Offer:  

Competitive compensation and benefits package.

Employee team building and social events.   

Learning and development programs for all team members.  

Growth potential within our organization. 

Employee discount programs.

Foss purchase and service program.

Employee referral and recognition programs.

Our Commitment to Equal Opportunity

At Foss Group of Companies, we are dedicated to creating a workplace where everyone feels welcome and has the opportunity to thrive. We believe that a diverse and inclusive team is not only our strength, but it also drives innovation and helps us better serve our customers and community.

We are proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, or disability. Our commitment to equal opportunity extends to all aspects of employment, including hiring, training, promotion, compensation, and benefits.

Foss Group of Companies is committed to providing an inclusive, accessible work environment. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.

We are committed to fostering a culture of fairness, equity, and respect for every employee and applicant.

Should you have any questions or concerns, you can reach out to View email address on fossgroup.hr4.ca.