Principal Technical Account Manager

Ceridian HCM, Inc

Lead executive technical strategy for Dayforce’s complex enterprise accounts, using HCM expertise and consultative account management to guide customer outcomes.As a Principal Technical Account Manager, you will advise strategic customers while partnering with Customer Success, Support, Product & Technology, and Implementation. Your work connects Dayforce capabilities to business goals, improves adoption, and supports long-term success. You will lead cross-functional efforts with senior stakeholders.Key Responsibilities:
Provide executive guidance and trusted technical account adviceTranslate business problems into Dayforce solutionsMonitor performance indicators and technical strategiesImprove software adoption, user experience, and effort reductionDrive upgrade readiness and client retention outcomesRequirements:
Bachelor’s degree in computer science, engineering, or related fieldsFive or more years in Dayforce, HCM consulting, or implementationExperience with at least three core HCM modulesAdvanced proficiency with SQL, XML, and/or XSLTStrong enterprise technical problem-solving and communication skillsApply your HCM knowledge, technical leadership, and executive communication to strengthen strategic Dayforce customer relationships.
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