Enterprise Accessibility Customer Success Lead

Help global enterprises embed inclusive research with Fable through executive relationships, accessibility practices, and sustained platform engagement.As a Senior Enterprise Customer Success Manager, you will work with leaders across accessibility, design, product, UX, engineering, and research. Build executive sponsorship beyond one champion, lead business reviews, and demonstrate customer impact. Use feedback and usage patterns to inform product discussions and improve Customer Success processes.Key Responsibilities:
Build trusted relationships with senior enterprise stakeholdersLead business reviews and secure stakeholder commitmentsDevelop customer advocates and accessibility outcome referencesTranslate feedback and usage patterns into product inputImprove Customer Success playbooks and engagement strategiesRequirements:
Four-plus years in customer-facing SaaS or similar experienceThree-plus years managing enterprise customer relationshipsExperience adapting AI tools to improve efficiencyProficiency with CRM and CS platforms such as HubSpotApplicants based in Greater Toronto areas within North American time zonesUse stakeholder leadership, accessibility learning, and customer advocacy to advance inclusive product development through Fable.
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