Banking Application Support Analyst

Support critical banking applications in a remote Canada-based position using analytical troubleshooting and secure access administration skills. Help sustain dependable system performance.

As an IT Support Analyst – Application Operations, you will support banking application reliability and operational stability. Your work covers application monitoring, configuration management, incident resolution, and user access administration. You will reproduce technical issues, coordinate solutions with developers and vendors, and document investigations. The position also includes automation, knowledge sharing, and service improvement.

Key Responsibilities:

• Provide first- and second-level application support
• Diagnose, prioritize, and coordinate major incident resolution
• Administer banking application configurations and user permissions
• Process access requests under security policies
• Document investigations, workarounds, changes, and resolutions

Requirements:

• Previous application support experience in enterprise or financial services
• Technical understanding of application environments and system configurations
• Knowledge of troubleshooting methodologies and service management processes
• Ability to manage competing priorities systematically and practically
• Familiarity with banking applications and IT security policies is advantageous

Bring application support, incident coordination, access administration, and banking technology knowledge to business-critical systems.