Manager - Asset Protection & Global Fulfillment, Global Security Operations Center (GSOC)

Description & Requirements

who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

about this team

The Global Fulfillment Asset Protection & Safety (AP&S) team plays a critical role in protecting our people, assets, and operations across the global fulfillment network. Through an integrated approach to safety, security, investigations, intelligence, and operational risk, we support safe, compliant, and resilient environments while fostering a culture grounded in safety, integrity, and accountability.

core responsibilities

Within GFAP, Strategy & Operations, the Manager, GSOC is responsible for leading global monitoring, incident response coordination, and situational awareness across the fulfillment network. This role oversees GSOC operations, ensures effective incident detection, escalation, and response, and partners with site teams, Investigations, and business leaders to support business continuity and protect people, assets, and operations.

• Oversee LINC / GSOC operations team, ensuring continuous monitoring across CCTV, access control, alarms, system alerts, and other assigned security platforms across the Global Fulfillment distribution network.
• Lead cross-functional response during major incidents, ensuring clear command, timely decision-making, aligned communication, and coordinated execution across sites, Field teams, Investigations partners, and GSOC Specialists.
• Lead and develop the LINC / GSOC team by setting priorities, managing performance expectations, coaching Specialists, and ensuring structure, capability, and clarity needed to deliver consistent monitoring and response outcomes.
• Establish and sustain operating rhythms that translate real-time system activity, incident trends, and network anomalies into actionable insights that inform risk mitigation, operational decisions, and leadership awareness.
• Ensure timely escalation of incidents to Field AP‑H&S and Investigations teams in line with defined monitoring protocols and escalation processes.
• Maintain centralized visibility of incidents, alerts, operational risks, and response activities to support situational awareness and follow-up.
• Ensure accuracy and completeness of incident reporting, documentation, alert records, and incident tracking.
• Analyze recurring system issues, incident trends, anomalies, and operational patterns; partner with leadership and cross-functional stakeholders to develop recommendations, improve controls, and strengthen network-wide risk mitigation strategies.
• Own LINC / GSOC operating performance, including team effectiveness, service consistency, workload planning, process adherence, and continuous improvement of monitoring practices across the Global Fulfillment network.
• Ensure adherence to monitoring protocols, escalation processes, documentation expectations, and compliance requirements.

• Build and maintain strong partnerships with Field Managers / Supervisors, AP‑H&S Site teams, Investigations, and business partners to align expectations, improve escalation effectiveness, and support consistent execution across sites.

qualifications

• 3-5+ years of progressive experience in security operations, asset protection, GSOC, control room, dispatch, operational risk, or similar real-time response environments, including experience leading teams or programs.
• Experience leading shift-based or 24/7 operations, including performance management, coaching, workload planning, and resource allocation.
• Experience working with CCTV, access control, alarms, system alerts, and other real-time monitoring platforms.
• Strong understanding of incident detection, escalation, response coordination, and operational governance.
• Strong judgment and decision-making skills in high-pressure environments, with the ability to balance risk, urgency, and business impact.
• Strong attention to detail with experience maintaining incident records, reporting, documentation, and operational logs.
• Strong leadership, communication, and stakeholder management skills, with the ability to influence partners during routine operations and critical incidents.
• Experience in distribution, fulfillment, logistics, or other multi-site operational environments preferred.
• Experience with GSOC, security operations, incident management, business continuity, or emergency response frameworks is considered an asset.

must haves

• Acknowledge the presence of choice in every moment and take personal responsibility for your life.
• Possess an entrepreneurial spirit and continuously innovate to achieve great results. 
• Communicate with honesty and kindness and create the space for others to do the same. 
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure. 
• Foster connection by putting people first and building trusting relationships. 
• Integrate fun and joy as a way of being and working, aka doesn't take yourself too seriously. 

additional notes

Authorization to work in Canada is required for this role.

compensation and benefits package 

lululemon's compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is from $116,200-$152,600 annually; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program, subject to program eligibility requirements.

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

• Extended health and dental benefits, and mental health plans 
• Paid time off 
• Savings and retirement plan matching 
• Generous employee discount 
• Fitness & yoga classes 
• Parenthood top-up 
• Extensive catalog of development course offerings 
• People networks, mentorship programs, and leadership series (to name a few) 

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

workplace arrangement

This role is classified as In-Person under our SSC Workplace Policy:

In-Person

In-person collaboration and/or office-based work is necessary or important for the role. Work is mainly performed onsite, 4-5 days per week depending on role requirements.

#LI-Onsite