Senior Configuration Analyst

What is the Opportunity?
This senior role ensures the integrity, compliance, and operational excellence of RBC's IT infrastructure through comprehensive CMDB and asset management. You'll maintain data accuracy, oversee data certification and audit processes, and implement world‑class standards for Infrastructure Services while ensuring alignment with regulatory requirements.What will you do?
Maintain the ServiceNow CMDB, including CI types, naming conventions, attributes, and relationshipsEnsure data accuracy, compliance, and regular updates, and resolve discrepanciesTrack, priorities, and resolve CMDB issues in ServiceNowMonitor SLAs and elevate complex issues for governance reviewPartner with governance and compliance teams to establish and enforce CMDB and data certification policiesEnsure process changes are approved and communicatedDesign and manage workflows to validate CMDB accuracyEnsure timely attestations and drive reconciliation with enterprise Sources of TruthMaintain audit readiness with regular evidence and documentationAddress compliance gaps, recommend corrective actions, and document recurring‑issue fixesTrain and mentor on configuration management and compliance requirementsCommunicate clearly with technical and non‑technical stakeholders, and engage technology ownersRegularly review and improve CM processes and ServiceNow workflows and controlsStay current on platform updates and industry trendsWhat do you need to succeed?
Must have:
3+ years of proven ServiceNow experience (CMDB, Data Certification, Audit modules)Demonstrated expertise in ServiceNow Configuration Management Issue & Task ManagementStrong ITIL knowledge (Configuration, Incident, Change, Audit Management)Proven leadership capability with strong cross‑functional collaboration skillsExcellent analytical, problem‑solving, and communication skillsNice‑to‑Have
ITIL v4 Foundations certificationFamiliarity with regulatory standards and audit frameworksServiceNow Discovery experience2+ years supporting and monitoring audit controls and IT compliance proceduresITIL Intermediate certificationsPrior ServiceNow CMDB management experienceWhat's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicableLeaders who support your development through coaching and managing opportunitiesAbility to make a difference and lasting impactWork in a dynamic, collaborative, progressive, and high‑performing teamA world‑class training program in financial servicesOpportunities to do challenging workAccess to a variety of job opportunities across business and geographiesJob Skills
AdaptabilityCritical ThinkingDecision MakingDetail‑OrientedIndustry KnowledgeInformation Technology Infrastructure Library (ITIL)Information Technology TrendsSystems SoftwareTime ManagementAdditional Job Details
Address:RBC CENTRE, 155 WELLINGTON ST W:TORONTO City:Toronto Country:CanadaWork hours/week:37.5Employment Type:Full timePlatform:TECHNOLOGY AND OPERATIONSJob Type:RegularPay Type:SalariedPosted Date:2026-11-03Application Deadline:2026-11-25Note : Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveOur Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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