Indigenous Patient Experience Leader

Job Responsibility: Salary: The salary range for this position is CAD $45.48/Hr. - CAD $65.38/Hr. Job Summary: Come work as an Indigenous Patient Experience Leader with Vancouver Coastal Health (VCH)! Vancouver Coastal Health is looking for an Indigenous Patient Experience Leader to join the Indigenous Health Patient Experience team. Apply today to join our team! As an Indigenous Patient Experience Leader with Vancouver Coastal Health you will:

• Support the day-to-day operations of the Indigenous Patient Navigators (IPN) Program and act as an expert lead resource to improve Indigenous patient experience as a priority and responsibility shared by everyone at VCH.
• Continuously partner with Indigenous patients and their supporters, providers and staff on quality and safety and improvements, which is inherent to all aspects of this position.
• Be under the direction of the Manager for Indigenous Patient Experience to work collaboratively to plan and implement program strategies, ensuring active Indigenous patient and family participation in feedback, care initiatives, service planning, delivery, and evaluation.
• Have opportunity for innovation, build capacity for partnerships and coordinate existing and new Indigenous patient and family feedback on systems, services, supports and other planning activities.
• Collaborate on IPN education projects, initiatives, and events involving Indigenous patient and family engagement and care experiences.

This work is framed within VCH's commitments to our pillars of Indigenous Cultural Safety, Anti-Racism, Equity, Diversity and Inclusion, and Planetary Health. Qualifications: Education & Experience

• Three (3) to five (5) years recent, related experience working with Elders, Indigenous community health and program development or an equivalent combination of education, training and experience.
• Recent experience leading or coordinating a team in a health delivery environment. Bachelor's degree in Health, Social Sciences, or related field is preferred.
• Pursuant to Section 41 of the British Columbia Human Rights Code, preference will be given to candidates who identify as Indigenous including First Nations, M?tis or Inuit.

Knowledge & Abilities

• Demonstrated ability to build cooperative and consultative partnerships with Indigenous patients, families and partners.
• Ability to work in partnership with Indigenous organizations and communities.
• Demonstrated understanding, knowledge and skill of Indigenous Cultural Safety and humility.
• Demonstrated understanding of provincial and federal guiding principles and documents, for example In Plain Sight report, and calls to action to eliminate systemic racism in the health care sector.
• Demonstrated ability to apply strength-based and Trauma-Informed Principles to practice, has completed trauma informed education preferred.
• Develops and maintains strong relationships with key internal and external partners to promote and enhance services provided with sensitivity to diversity and indigenous lens.
• Demonstrated ability to effectively lead and support teams, inspiring a shared vision that aligns with organization goals, objectives, and strategies.
• Demonstrated ability to work professionally, diplomatically, and persuasively to foster and maintain effective working relationships with internal and external partners.
• Strong verbal, written, and relational communication skills, in a team setting and with a variety of Indigenous patients, families, healthcare providers and other stakeholders.
• Develops and maintains strong relationships with key internal and external partners to promote and enhance services provided with sensitivity to diversity and indigenous lens.
• Demonstrated ability to arrange and coordinate surveys, meetings, focus groups.
• Demonstrated ability to synthesize complex information and maintain a balanced perspective.
• Demonstrated ability to communicate effectively, including developing clear written reports and making group presentations.
• Demonstrated ability to function effectively in a highly dynamic environment.
• Carries out responsibilities in accordance with health and safety requirements. Immediately reports unsafe situations by notifying supervisor or other appropriate personnel.
Physical ability to perform the duties of the position.

Closing Statement: As per the current Public Health Orders, as of October 5, 2023, all employees working for Vancouver Coastal Health must be fully vaccinated for COVID-19 or have received a single dose of the most-recent, updated COVID-19 vaccine. Proof of vaccination status will be required. Why Join Vancouver Coastal Health (VCH): VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and 'going first' when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.

• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
• Grow your career with employer-paid training and leadership development opportunities
• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
• Award-winning recognition programs to honour staff, medical staff and volunteers
• Access to exclusive discount offers and deals for VCH staff

Equity, diversity, and inclusion are essential to our goals of creating a great place to work and delivering exceptional care. We acknowledge and accommodate unique differences and ensure special measures are in place so that all prospective and current employees are given an opportunity to succeed. We are committed to building a representative workforce and encourage applications reflecting diversity of sex, sexual orientation, gender identity or expression, racialization or ancestry, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person. Vancouver Coastal Health is proud to be recognized as one of Canada's Top 100 Employers in 2024. Only short-listed applicants will be contacted for this posting. ***Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.*** Thank you for your interest in Vancouver Coastal Health.