Formateur Bilingue Opérations Fixes
Canadian Inclusion
Formez la clientèle de PBS Systems en français et en anglais, principalement à distance depuis Montréal, avec des déplacements nord-américains.Comme formateur·rice bilingue aux opérations fixes, vous accompagnez les nouvelles installations et les client·e·s existant·e·s. Vous animez des formations virtuelles et sur place dans le système de gestion des concessions PBS. Vous soutenez l’apprentissage, le service à la clientèle et l’amélioration des processus.Responsabilités clés :
Apprendre en profondeur le logiciel PBS et ses processusLivrer et coordonner les sessions de formation départementalesPrésenter clairement le système de gestion des concessionsTraiter les billets et documenter les problèmes rencontrésRépondre rapidement aux demandes de formationExigences :
Français et anglais parlés, lus et écrits courammentUn à deux ans d’expérience en opérations fixesSolides compétences informatiques et maîtrise de Microsoft OfficePasseport, permis valide et visa américain si applicableCapacité de voyager jusqu’à deux semaines par moisUtilisez vos compétences de formation, de communication et de dépannage pour soutenir la réussite des client·e·s de PBS.
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Apprendre en profondeur le logiciel PBS et ses processusLivrer et coordonner les sessions de formation départementalesPrésenter clairement le système de gestion des concessionsTraiter les billets et documenter les problèmes rencontrésRépondre rapidement aux demandes de formationExigences :
Français et anglais parlés, lus et écrits courammentUn à deux ans d’expérience en opérations fixesSolides compétences informatiques et maîtrise de Microsoft OfficePasseport, permis valide et visa américain si applicableCapacité de voyager jusqu’à deux semaines par moisUtilisez vos compétences de formation, de communication et de dépannage pour soutenir la réussite des client·e·s de PBS.
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